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Title:Pogajalske strategije in taktike v izbranem podjetju X
Authors:ID Puhar, Jure (Author)
ID Treven, Sonja (Mentor) More about this mentor... New window
Files:.pdf MAG_Puhar_Jure_2018.pdf (787,17 KB)
MD5: 6263760A3C5069D24DB4C8621852A877
PID: 20.500.12556/dkum/e05a7e32-195c-4f5f-9e0e-abeb501e04f7
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:Pogajanja nas spremljajo od zgodnjega otroštva naprej in so del vsakdanjega življenja. Osnov pogajanj se naučimo že kot majhni otroci, ko se »pogajamo« za pozornost ali kakšno igračo. V šoli se z učitelji lahko pogajamo o boljši oceni, ko dokazujemo svoje znanje. Pri poslu pa je od naših pogajanj odvisno, koliko bomo zaslužili. Po poslovnih pogajanjih se ob pozitivnem izidu ustvari marža (razlika v ceni), ki omogoča nadaljnjo poslovanje in preživetje na trgu. Žal pa pri poslu skoraj nikoli ne dobimo tega, kar si zaslužimo, ampak to, kar smo si uspeli izpogajati s kupcem. Magistrsko delo je sestavljeno iz sedmih poglavij, rdeča nit tega dela so pogajalske strategije ter taktike. S pomočjo domače in tuje literature smo raziskali in predstavili teoretična izhodišča, ki smo jih podkrepili s poglobljenim intervjujem direktorja izbranega podjetja X. S tem smo teoretične osnove poslovnih pogajanj dobro nadgradili z realno sliko iz poslovne prakse, kjer smo odgovore direktorja podjetja X ustrezno analizirali. Predvsem nas je zanimalo, katere pogajalske strategije in taktike so uporabne pri pogajanjih v podjetju X. Podjetje X je mikro, komercialno in inženiring podjetje, ki je specializirano za pakiranje. Povzamemo lahko, da podjetje X stremi, tako s kupci (prodaja) kot proizvajalci (nabava), k združevalni strategiji in strateškemu partnerstvu, kjer je velika stopnja zaupanja. Tako se na dolgi rok pride do boljših nabavnih cen in posledično večje marže. Potrdimo lahko torej strategijo partnerstva, kjer gre za »win-win« situacijo obeh strani. Direktor nam je zaupal tudi svojo pogajalsko taktiko, kjer kupec naroči in potrdi ponudbo (navadno za večji projekt), zaradi česar lahko direktor nekoliko pritisne na proizvajalca, da lahko naročilo potrdi še isti dan, če se nabavna cena spusti na določeno raven. V nabavnem smislu pogajanj, s hišnimi proizvajalci, se pogajajo predvsem za čim boljšo tehnologijo opreme za kupca, medtem ko se pri pogajanjih s kupci navadno dogovarjajo glede končne cene. Temeljita priprava in cenovna kalkulacija sta ključni predpogoj za dober potek pogajanj. Bolj podrobne rezultate intervjuja smo analizirali v zaključnem delu (sklep).
Keywords:pogajanja, poslovna pogajanja, pogajalske strategije, pogajalske taktike in podjetje X.
Place of publishing:Maribor
Publisher:[J. Puhar]
Year of publishing:2018
PID:20.500.12556/DKUM-70754 New window
UDC:005.57
COBISS.SI-ID:13073180 New window
NUK URN:URN:SI:UM:DK:EAJFCYLV
Publication date in DKUM:29.08.2018
Views:1604
Downloads:290
Metadata:XML DC-XML DC-RDF
Categories:EPF
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:12.06.2018

Secondary language

Language:English
Title:Negotiation strategies and tactics in company X
Abstract:Negotiations are present from our early childhood and are part of everyday life. We learn negotiating basics as small children when we "negotiate" for attention or a toy. At school, we could negotiate for better grades, with teachers, when we are proving our knowledge. In business, amount of money we will earn depends on our negotiating skills. After successful business negotiations, we create a margin (price difference), which enables further business making and survival on the market. Unfortunately, in business we almost never get what we deserve, but what we manage to negotiate with the buyer. The master's thesis consists of seven chapters and the main topic of this thesis is negotiation strategies and tactics. We examined domestic and foreign literature and studied it in order to present the theoretical starting points, which we supported with in depth interview with the CEO of the company X. We used theoretical basis of business negotiations and upgraded it with real life business example, where we properly analyzed the answers, that the CEO of company X gave us. Mainly we were curious what kind of negotiation strategies and tactics are useful in negotiating for company X. Company X is a micro, commercial and engineering company, which is specialized in the field of packaging. We can ascertain that company X is striving for connecting strategy and strategic partnerships where high degree of trust is in place, with buyers (sales) as well as manufacturers (purchasing). That leads to better purchasing prices in a long term and consequently, a higher margin. We could therefore confirm partnership strategy, where it is a win-win situation for both parties. CEO also trusted us with his negotiating tactic, where a buyer requests an offer and confirm the order (usually for a larger project), and so the CEO can press the manufacturer slightly by letting it be known, that he can confirm the order the same day if the purchase price drops to a certain level. On the purchasing side, especially with domestic manufacturers, negotiating is primarly focused on providing better technology and equipment for customers, while negotiations with customers are usually focused around final price. A thorough preparation and price calculation are a key prerequisite for successful negotiations. Detailed results of the interview are analyzed in the final part (conclusion).
Keywords:Negotiations, business negotiations, negotiation strategies, negotiation tactics and company X.


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