Čustvena inteligenca in komunikacijske veščine medicinskih sester pri vzpostavljanju medosebnih odnosov s pacientom

Grm, Valentina

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Title:	Čustvena inteligenca in komunikacijske veščine medicinskih sester pri vzpostavljanju medosebnih odnosov s pacientom
Authors:	ID Grm, Valentina (Author) ID Donik, Barbara (Mentor) More about this mentor...
Files:	VS_Grm_Valentina_2018.pdf (1,16 MB) MD5: 0FFACB097E59A348E4CC0A4719D384E5 PID: 20.500.12556/dkum/f07f6ccd-2412-4a1c-b6b6-5ad113a25dfa
Language:	Slovenian
Work type:	Bachelor thesis/paper
Typology:	2.11 - Undergraduate Thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Izhodišče in namen: Čustvena inteligenca je združitev medsebojno povezanih čustvenih in socialnih kompetenc. Čustva izkazujemo, uporabljamo pri komunikaciji in tako vzpostavljamo medosebne odnose. Namen zaključnega dela je bil raziskati čustveno inteligenco in komunikacijske veščine medicinskih sester pri vzpostavljanju medosebnih odnosov s pacientom. Raziskovalne metode: V zaključnem delu je bila uporabljena kvantitativna metodologija raziskovanja. Izvedena je bila terenska študija. Podatke smo zbrali s pomočjo anketnega vprašalnika. Ta je vseboval trditve, povezane s čustveno inteligenco in komunikacijskimi veščinami. Za prikaz rezultatov smo uporabili deskriptivno statistiko, Pearsonov koeficient korelacije za ugotavljanje povezanosti in t-test za ugotavljanje razlik med spremenljivkami. Rezultati: Ugotovili smo, da je stopnja čustvene inteligence pozitivno povezana s stopnjo komunikacijskih veščin pri vzpostavljanju medosebnih odnosov s pacientom (r = 0,0464; p = 0,000). Glede na spol anketirancev in stopnjo čustvene inteligence nismo ugotovili statistično pomembnih razlik (t = 0,672; p = 0,409), tudi glede na delovne izkušnje anketirancev se ne pojavljajo statistično pomembne razlike v komunikacijskih veščinah pri vzpostavljanju medosebnih odnosov s pacientom. Diskusija in zaključek: Čustva so sestavni del vsakega dela, vendar dobijo specifično razsežnost ravno v zdravstveni negi, saj ta poklic temelji na delu z ljudmi. V raziskavi smo ugotovili, da se čustvena inteligenca in komunikacijske veščine medicinskih sester povezujejo in vplivajo na vzpostavljanje medosebnih odnosov s pacientom.
Keywords:	čustva, komunikacija, odnosi, pacient, zdravstvena nega
Place of publishing:	Maribor
Publisher:	[V. Grm]
Year of publishing:	2018
PID:	20.500.12556/DKUM-71509
UDC:	614.253.5:159.942(043.2)
COBISS.SI-ID:	2440356
NUK URN:	URN:SI:UM:DK:YLXT1BS9
Publication date in DKUM:	08.10.2018
Views:	1878
Downloads:	393
Metadata:
Categories:	FZV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	20.08.2018

Secondary language

Language:	English
Title:	Nurses' emotional intelligence and communication skills in establishing interpersonal relationships with patients
Abstract:	Background and purpose: Emotional intelligence is a combination of interconnected emotional and social competences. We express emotions and use them when communicating with others, thus establishing interpersonal relationships. The purpose of this diploma thesis was to examine nurses' emotional intelligence and communication skills when establishing interpersonal relationships with patients. Research methods: This diploma thesis used a quantitative research methodology. A field study was conducted. The data were collected by means of a questionnaire, which contained statements relating to emotional intelligence and communication skills. Descriptive statistics, Pearson's correlation coefficient for determining correlation, and a t-test for determining differences among variables were used to show the results. Results: It has been established that the level of emotional intelligence is positively correlated with the level of communication skills when establishing interpersonal relationships with patients (r = 0,0464; p = 0,000). To the respondents' gender there are no statistically significant differences (t = 0,672; p = 0,409); even with regard to the work experience of the respondents, there are no statistically significant differences in communication skills when establishing interpersonal relationships with patients. Discussion and conclusion: Emotions are an integral part of each job, however, they have even greater significance in nursing, because the profession is based on working with people. The research has determined that the emotional intelligence and communication skills of nurses are interconnected and that they influence the establishment of interpersonal relationships with patients.
Keywords:	emotions, communication, relationships, patient, health care

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