Uporaba asertivne komunikacije za reševanje konfliktov v zdravstveni negi

Pišotek, Jasmina

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Title:	Uporaba asertivne komunikacije za reševanje konfliktov v zdravstveni negi
Authors:	ID Pišotek, Jasmina (Author) ID Čuček Trifkovič, Klavdija (Mentor) More about this mentor...
Files:	VS_Pisotek_Jasmina_2018.pdf (1,24 MB) MD5: BE11A58126CCBEB8421A4E40947C0F94 PID: 20.500.12556/dkum/0f043094-9aa6-4c8b-b732-9e51f0e8c6c6
Language:	Slovenian
Work type:	Bachelor thesis/paper
Typology:	2.11 - Undergraduate Thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Izhodišča, namen: Asertivna komunikacija oz. asertivnost je ena najpomembnejših veščin medicinskih sester na delovnem mestu, še posebej za zmanjševanje vsakodnevnih napetosti, reševanje konfliktov, gradnjo učinkovitih odnosov med timi zdravstvene nege in zagotavljanje kakovostne zdravstvene nege. Namen diplomskega dela je bil predstaviti asertivno komunikacijo, opisati njen pomen v zdravstveni negi in ugotoviti uporabo le te za reševanje konfliktov v zdravstveni negi. Raziskovalne metode: Uporabili smo deskriptivno in kvantitativno metodo raziskovanja. Rezultate smo pridobili s pomočjo ankete oz. strukturiranega vprašalnika. Vključili smo 50 naključno izbranih diplomiranih medicinskih sester/zdravstvenikov ali tehnikov zdravstvene nege, zaposlenih na kirurškem področju ter v domu za ostarele. Rezultate smo računalniško obdelali in jih grafično prikazali s pomočjo programov Excel 2013, Microsoft office word 2013 ter IBM SPSS Statistics 22. Rezultati: Vrnjenih smo dobili vseh 50 anketnih vprašalnikov, od tega je bilo 46 (92%) anketirancev ženskega spola in 4 (8%) moškega. Ugotovili smo, da je večina, 31 (62%), anketirancev preobremenjenih, vendar se jih kljub temu kar 41 (82%) vede asertivno. Ugotovili smo tudi, da se asertivnost glede na področje dela ne razlikuje. Diskusija in zaključek: Ugotovili smo, da zdravstveni delavci asertivnost relativno dobro poznajo in jo v veliki meri tudi uporabljajo. Menimo, da bi z rednim izvajanjem treningov asertivnosti v kliničnem okolju lahko dosegali še višjo kakovost zdravstvene nege, manj konfliktov, posledično tudi boljše medosebne odnose ter višjo stopnjo zadovoljstva pri delu zaposlenih v zdravstveni negi. To bi prav tako občutili tudi pacienti.
Keywords:	asertivnost, komunikacija, komunikacijske tehnike, nesporazumi v zdravstvu, medicinske sestre, zmanjšanje stresa na delovnem mestu, medosebni odnos.
Place of publishing:	Maribor
Publisher:	[J. Pišotek]
Year of publishing:	2018
PID:	20.500.12556/DKUM-71823
UDC:	316.77:616-083(043.2)
COBISS.SI-ID:	2438564
NUK URN:	URN:SI:UM:DK:QEOVSYSA
Publication date in DKUM:	05.10.2018
Views:	2612
Downloads:	766
Metadata:
Categories:	FZV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	31.08.2018

Secondary language

Language:	English
Title:	Use of assertive communication to solve conflicts in nursing
Abstract:	Starting points, purpose: Assertive communication or assertiveness is one of the most important skills that nurses have at their workplace, because it reduces everyday tension, resolves conflicts, builds effective relations among health care teams and ensures quality health care. The aim of the degree paper is to present assertive communication, describe its purpose in health care and to find out its usage in solving conflicts in health care. Research methods: Descriptive and quantitative research methods have been used in our research for this degree paper. The results were acquired with a structured questionnaire. The survey consisted of 50 randomly chosen qualified nurses or health care technicians who work in surgery or in nursing homes. The results were processed and graphically presented with programs such as Excel 2013, Microsoft Office Word 2013 and IBM SPSS Statistics 22. Results: From 50 interviewees, 46 (92%) were females and 4 (8%) were males. We have found out that the majority of interviewees, which is 31 (62%), are overloaded. Despite the overload, 41 (82%) of them are assertive. We have also found out that assertiveness does not change from one field of work to the other. Discussion and conclusion: We can establish the fact that health care workers are very well familiar with assertiveness and that they also quite often use it. We believe that regular assertiveness courses in the clinical environment could help elevate health care standards, resolve conflicts, improve interpersonal relations and achieve a higher level of satisfaction among workers in health care. Patients would also gladly appreciate all mentioned.
Keywords:	assertiveness, communication, communication techniques, misunderstandings in health care, nurses, reduction of stress at the workplace, interpersonal relationship.

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