Analiza sistema e-Naročanja na specialistične ambulantne preglede v Univerzitetni kliniki za pljučne bolezni in alergijo Golnik

Jerman, Anže

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Title:	Analiza sistema e-Naročanja na specialistične ambulantne preglede v Univerzitetni kliniki za pljučne bolezni in alergijo Golnik
Authors:	ID Jerman, Anže (Author) ID Balantič, Zvonko (Mentor) More about this mentor... ID Fležar, Matjaž (Comentor)
Files:	MAG_Jerman_Anze_2018.pdf (3,06 MB) MD5: 4AFF4E1E08403D9AF9B400F4B6447DF8 PID: 20.500.12556/dkum/032324d6-a943-40c3-a698-31ac494330b6
Language:	Slovenian
Work type:	Master's thesis/paper
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	Slovenija je v letu 2017 področju zdravstva uvedla enotno informacijsko rešitev, ki jo predstavljata e-Napotnica in sistem e-Naročanja. Z e-Napotnico bolnikom ni več treba pošiljati papirnatih zelenih obrazcev, zdravstvenim delavcem v službah za naročanje pa informacij iz napotne listine ni več potrebno ročno vnašati v bolnišnični informacijski sistem, saj so vsi pomembni podatki že vključeni vanjo. Za ustrezno komunikacijo in »posredovanje« e-Napotnice je vzpostavljen še sistem e-Naročanja, ki pacientom na podlagi seznama izvajalcev zdravstvenih storitev in čakalnih vrst omogoča enostavno naročilo na zdravstveno storitev zgolj z uporabo številke e-Napotnice. Ker sta navedeni storitvi povsem novi, smo želeli uporabo sistema e-Naročanja v letu 2017 preveriti v praksi in sicer na področju Pulmološke ambulante Klinike Golnik. Ugotovili smo, da je bilo v letu 2017 skupno prejetih 8000 naročil, od tega jih je bilo slabih pet odstotkov izvedenih preko sistema e-Naročanja. V uporabi sistema e-Naročanja so predvladovali moški. Povprečna starost moškega, ki je uporabil e-Naročanje, je bila 48 let, ženske pa 44 let. Povezave med dnevi čakanja in tipom naročila nismo uspeli potrditi. V splošnem se je uporaba e-Naročanja med letom povečevala, njeno rast pa pričakujemo tudi v prihodnosti. V čakalnici klinike je bila pacientom razdeljen tudi anketni vprašalnik s pomočjo katerega smo želeli ugotoviti njihovo percepcijo sistema e-Naročanja. 69 % vprašanih je pritrdilo, da so bili pred naročilom v ambulanto seznanjeni z e-Naročanjem, največkrat pa jih je s tem seznanil napotujoči zdravnik.
Keywords:	e-Naročanje, e-Zdravje, e-Napotnica, Klinika Golnik
Place of publishing:	Kranj
Year of publishing:	2018
PID:	20.500.12556/DKUM-72701
COBISS.SI-ID:	8074003
NUK URN:	URN:SI:UM:DK:ZU1Z7FVC
Publication date in DKUM:	04.12.2018
Views:	1990
Downloads:	242
Metadata:
Categories:	FOV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	17.10.2018

Secondary language

Language:	English
Title:	The analysis of e-ordering system for specialist medical reviews at the University clinic of pulmonary and allergic diseases Golnik
Abstract:	In 2017, Slovenia introduced a single information solution called e-Reference and the e-Subscription system. With e-Reference patients no longer need to physically send green paper forms to hospitals, and healthcare professionals do not need to manually retype the information from the form to the hospital information system, because all important information is already included on it. For proper communication and "forwarding" of e-Reference, the e-Subscription system has been established. This system enables patients to easily order a health service on the basis of a list of providers of healthcare services only by using the e-Napotnica number. Since these services are completely new, we wanted to check the use of the e-Subscription system in practice. We made the analysis for the Pulmonary clinics in the field of University Clinic of Respiratory and Allergic Diseases Golnik. We found that in 2017, 8,000 orders were received in total, of which less than 5% were made through the e-Subscription system. The use of the e-Subscription system was dominated by men. The average age of a man who used e-Subscription was 48 years and for women, 44 years. We could not confirm links between waiting days and order type. In general, the use of e-Subscription has increased over the course of the year, and its growth is expected in the future. In the clinic waiting room, a questionnaire was also distributed to patients for the purpose of determining their perception of the e-Subscription system. 69% of respondents confirmed that they were acquainted with e-Subscription prior to ordering in the clinic, and most often they were informed by the referring physician.
Keywords:	e-Subscription, e-Health, e-Reference, Clinic Golnik

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