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Title:Pomen managementa znanja v storitvenem podjetju : magistrsko delo
Authors:ID Furlan Božič, Vesna (Author)
ID Leber, Marjan (Mentor) More about this mentor... New window
ID Pisnik, Aleksandra (Mentor) More about this mentor... New window
Files:.pdf MAG_Furlan_Bozic_Vesna_2020.pdf (1,12 MB)
MD5: 2611DD5AC37DB562343C4A80E406345A
PID: 20.500.12556/dkum/7bdf13b1-d833-49cd-8986-33a62d753eac
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FS - Faculty of Mechanical Engineering
Abstract:Magistrsko delo govori o poznavanju managementa znanja v storitvenem podjetju in ugotavljanje trenutnega stanja managementa znanja ter iskanje potencialov za izboljšavo. V proces kreiranja in izmenjave znanja pa niso vključeni le zaposleni v podjetju, ampak so upoštevane tudi želje in znanje kupca. Magistrsko delo prikazuje vključevanje vseh deležnikov v oblikovanje, izpopolnjevanje ter prenos znanja, ki je ključ do večje uspešnosti podjetja.
Keywords:znanje, management znanja, odjemalci, storitveno podjetje
Place of publishing:Maribor
Place of performance:Maribor
Publisher:[V. Furlan Božič]
Year of publishing:2020
Number of pages:XI, 68 f.
PID:20.500.12556/DKUM-75804 New window
UDC:005.342:7.012(043.2)
COBISS.SI-ID:23082774 New window
NUK URN:URN:SI:UM:DK:8AA5Z1DL
Publication date in DKUM:04.03.2020
Views:1607
Downloads:107
Metadata:XML DC-XML DC-RDF
Categories:KTFMB - FS
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:09.02.2020

Secondary language

Language:English
Title:The importance of knowledge management in a service company
Abstract:The master's thesis focuses on knowledge management in the service company, to determine the current state of knowledge management, and seeking potential for improvement. However, not only employees of the company are involved in the process of creating and sharing knowledge, but also requests and knowledge of a customer are taken into account. The thesis presents the involvement of all participants in the process of the design, development, and transfer of knowledge, which is the key to a greater business success.
Keywords:knowledge, knowledge management, customers, service company


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