Reševanje problema orientiranja pacientov, zaposlenih in obiskovalcev v bolnišnici

Lješić, Dajana

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Title:	Reševanje problema orientiranja pacientov, zaposlenih in obiskovalcev v bolnišnici
Authors:	ID Lješić, Dajana (Author) ID Lorber, Mateja (Mentor) More about this mentor... ID Štiglic, Gregor (Comentor)
Files:	VS_Ljesic_Dajana_2020.pdf (1,07 MB) MD5: F17DF89DC7F1081A652971B9DCB87D8B PID: 20.500.12556/dkum/86fbc4fd-ecba-4df5-b3d8-b18e585eba79
Language:	Slovenian
Work type:	Bachelor thesis/paper
Typology:	2.11 - Undergraduate Thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Izhodišča in namen: Orientiranje v velikih bolnišnicah je lahko vir nelagodja, frustracij in stresa za vse, ki v sistemu sodelujejo. Skozi leta so bile bolnišnice in zdravstvene ustanove prisiljene v širitve, reorganizacije, pridružitve in integracije z drugimi bolnišnicami, kar je otežilo orientiranje pacientom, zaposlenim in obiskovalcem. Namen zaključnega dela je bil predstaviti problematiko orientiranja v bolnišnicah ter izdelati prototip orientacijskega modela na osnovi predstavljenih modelov dobrih praks. Raziskovalna metodologija: Zaključno delo je temeljilo na kvalitativni raziskovalni metodologiji. Opravljen je bil sistematični pregled literature, ki je obsegal gradiva v angleškem jeziku znotraj baz podatkov Web of Science, ScienceDirect in ProQuest Dissertations & Theses Global. V podrobnejšo analizo je bilo vključenih 38 raziskav. Na osnovi sistematičnega pregleda je bil izdelan prototip modela za orientiranje. Rezultati: Uporaba piktogramov izboljša orientiranje v bolnišničnih prostorih brez potrebe po spreminjanju arhitekturne zasnove notranjosti. Dokazana je bila potreba po oblikovanju razumljivejših simbolov zdravstvenega varstva. Slaba orientacijska struktura povzroča pri organizaciji dodatne stroške, nižji ugled in zmanjšano varnost, pri pacientih in obiskovalcih pa vir stresa in nelagodja. Predstavljen je prototip modela orientiranja, katerega namen je zasnova mobilne aplikacije, ki bi poenostavila in izboljšala orientiranje. Diskusija in zaključek: Problema orientiranja ni mogoče rešiti zgolj z vpeljavo posameznega pristopa orientiranja, temveč s sinergijo različnih orientacijskih pristopov, s katerimi zadovoljimo najširši krog uporabnikov. Na osnovi dognanj je ustvarjen prototip modela orientiranja, ki je prijazen tudi ranljivim skupinam.
Keywords:	pregled literature, prototip modela orientiranja, načini orientiranja, slabovidni, gibalno ovirani, mobilna aplikacija
Place of publishing:	Maribor
Publisher:	[D. Lješić]
Year of publishing:	2020
PID:	20.500.12556/DKUM-76296
UDC:	614.21(043.2)
COBISS.SI-ID:	20902147
NUK URN:	URN:SI:UM:DK:GHISNGAK
Publication date in DKUM:	30.06.2020
Views:	1073
Downloads:	221
Metadata:
Categories:	FZV
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Licences

License:	CC BY 4.0, Creative Commons Attribution 4.0 International

Link:	http://creativecommons.org/licenses/by/4.0/
Description:	This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.
Licensing start date:	08.05.2020

Secondary language

Language:	English
Title:	Solving the problem of patient, employee and visitor orientation in the hospital
Abstract:	Introduction: Navigating large hospitals can be a source of discomfort, stress and frustration for their stakeholders. Through the years hospitals and healthcare organizations went through numerous expansions, reorganizations and mergers with other hospitals, which has complicated navigation of their patients, employees and visitors. The purpose of the thesis was to present the problem of hospital navigation, through conduction of a systematic literature review, and create a navigation model prototype, based on the identified good practices. Research methodology: The thesis is based on qualitative research methodology. 38 research papers were identified and reviewed during a systematic literature review conducted on the Web of Science, ScienceDirect and ProQuest Disserations & Theses Global databases. Navigation model prototype was based on the findings of the systematic review. Results: Since bad navigation leads to excessive costs, promotes stress and discomfort in patients and visitors, lowers reputation and safety of the organization, justification for the need of creating and using comprehensible healthcare symbols has been provided. Introduction of pictogram use would benefit indoor hospital navigation, without requiring any hospital interior alterations. As a guideline for mobile application, a navigation model prototype was introduced, aiming to simplify and improve hospital navigation. Discussion and conclusion: Since applying individual navigation measures cannot solve the navigation problem, a synergy of different measures, covering the widest range of users, is required. The navigation model prototype introduced in this thesis also considers the needs of vulnerable groups.
Keywords:	systematic literature review, navigation model, navigation methods, visually impaired, physically disabled, mobile application

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