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Title:Nakupno vedenje kupcev v spletnih prodajalnah
Authors:ID Skok, Eva (Author)
ID Završnik, Bruno (Mentor) More about this mentor... New window
Files:.pdf UN_Skok_Eva_2021.pdf (856,42 KB)
MD5: C1C72D61411FB252707E4F11848A2519
PID: 20.500.12556/dkum/17fd5914-039b-4186-9ba8-941316b1e4ea
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:Nakupi v spletnih prodajalnah predstavljajo eno izmed bolj priljubljenih aktivnosti, ki se odvijajo na spletu. Potrošnikom omogočajo hiter in enostaven nakup, podjetjem pa pomembne finančne prihranke, saj lahko dosežejo velik obseg kupcev s precej nižjimi stroški, kot bi jih zahtevala postavitev fizičnih prodajaln. Kljub možnim tveganjem, s katerimi se kupci soočajo ob nakupovanju na spletu, pa število spletnih kupcev čedalje bolj narašča. V diplomskem delu je obravnavano vedenje kupcev v spletnih prodajalnah ter dejavniki, ki vplivajo na kupčeve nakupne odločitve. Prav tako so podrobneje analizirane stopnje v procesu nakupnega vedenja, ki se začnejo s prepoznavanjem potrebe, čemur sledi iskanje informacij o izdelkih, ki jih posameznik smatra kot potencialne za zadovoljitev potreb. Iskanju informacij sledi vrednotenje alternativ, pri čemer vsak posameznik presoja niz alternativ po lastnih kriterijih. Ovrednotenju sledi nakupna odločitev, sam proces pa se konča z opuščanjem izdelka po njegovi iztrošenosti ali pa kadar preprosto ne zadovoljuje več posameznikovih potreb.
Keywords:marketing, spletno nakupovanje, spletne prodajalne, spletni kupci, nakupno vedenje.
Place of publishing:[Maribor
Publisher:E. Skok
Year of publishing:2021
PID:20.500.12556/DKUM-79498 New window
UDC:366.12
COBISS.SI-ID:83467011 New window
Publication date in DKUM:04.11.2021
Views:1126
Downloads:243
Metadata:XML DC-XML DC-RDF
Categories:EPF
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:08.07.2021

Secondary language

Language:English
Title:Buying behaviour of customers in online stores
Abstract:Shopping in online stores is one of the most popular activities that take place on the Internet. They enable customers to buy qucikly and easy and also provide benefits for businesess like significant financial savings because they are able to reach a large volume of customers at a much lower costs than setting up physical stores. Despite many potential risks that customers face when shopping online, the number of online customers is growing. The thesis describes the behavior of customers in online stores and the factors influencing their purchase decisions. The work also describes the stages in the process of buying behavior, starting with the identification of a need, followed by the search for information on products that an individual considers as potential to satisfy the need. The search for information is followed by an evaluation of alternatives, where each individual assesses a set of alternatives according to his own criteria. The penultimate step is the purchase decision and later the process ends with the product being discontinued when it is worn out or when it simply no longer meets the individual's needs.
Keywords:marketing, online shopping, online stores, online customers, buying behavior


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