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Title:Model za sistematično ocenjevanje kakovosti storitev javnega prevoza : magistrsko delo
Authors:ID Košič, Klemen (Author)
ID Lep, Marjan (Mentor) More about this mentor... New window
ID Erveš, Rija (Comentor)
Files:.pdf MAG_Kosic_Klemen_2022.pdf (12,46 MB)
MD5: 2FBCB54FF7DE384357344BFD048D3EC7
PID: 20.500.12556/dkum/3fb54ccd-98ea-43fb-b6c5-cd5508f78d73
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FGPA - Faculty of Civil Engineering, Transportation Engineering and Architecture
Abstract:V magistrskem delu sem na podlagi pregleda literature mednarodnih standardov, priročnikov in raziskav razvil model za ocenjevanje kakovosti javnega prevoza. Model predlaga nov koncept kvalitete storitev: kvalitetna storitev javnega prevoza je storitev, ki ponuja čim višjo občuteno hitrost potovanja za čim več potencialnih uporabnikov s čim manj resursi. Predlaga tudi nov konceptualni okvir: elementi kakovosti so horizontalno klasificirani na fizične/objektivne in psihične/subjektivne; vertikalno pa so klasificirani na elemente postaje, linije in omrežja. Model je namenjen primerjavi omrežij javnega prevoza, vrednotenju sprememb omrežja in za izvajanje monitoringa kvalitete storitev.
Keywords:ocenjevanje kakovosti storitev, prometni sistem, trajnostna mobilnost, javni prevoz, postaja, linija, omrežje, potovalne navade, EN 13816:2003, primerjalna evalvacija (ang. benchmarking)
Place of publishing:Maribor
Place of performance:Maribor
Publisher:[K. Košič]
Year of publishing:2021
Number of pages:1 spletni vir (1 datoteka PDF (XV, 169 f.))
PID:20.500.12556/DKUM-81092 New window
UDC:656.025.2-047.7(043.2)
COBISS.SI-ID:97073155 New window
Publication date in DKUM:17.01.2022
Views:1240
Downloads:157
Metadata:XML DC-XML DC-RDF
Categories:KTFMB - FG
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:03.01.2022

Secondary language

Language:English
Title:A model for systematic evaluation of public transport service quality
Abstract:In this thesis, a public transport quality evaluation model is developed based on literature review of international standards, manuals, and research. The model proposes a new concept of quality: good public transport service is a service that offers higher perceived travel speed to more potential users with less resources. It also proposes a new conceptual framework: quality elements are horizontally classified as physical/objective and psychological/subjective; and vertically classified as station, line, and network elements. The model is purposed for public transport network comparison, evaluation of network changes and for service quality monitoring.
Keywords:service quality evaluation, transport system, sustainable mobility, public transport, station, line, network, travel habits, EN 13816:2003, benchmarking


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