Zagotavljanje kakovosti spletnih mest

Skuber, Blaž

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Title:	Zagotavljanje kakovosti spletnih mest
Authors:	ID Skuber, Blaž (Author) ID Bobek, Samo (Mentor) More about this mentor...
Files:	MAG_Skuber_Blaz_2023.pdf (2,57 MB) MD5: 199BE94AC9261FE50E9D4960963EF67B
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	EPF - Faculty of Business and Economics
Abstract:	V današnjem času, kjer se posamezniki zanimajo za nakup produkta ali storitve, to najprej preverijo na spletu. Zato so spletna mesta pogosto prvi stik, ki ga ima potencialna stranka z danim podjetjem. Zaradi visoke stopnje konkurenčnosti je prvi vtis, ki ga ima potencialna stranka z nekim podjetjem, izredno pomemben. Kvaliteta ponujenih produktov in storitev ima precejšni vpliv na ugled danega podjetja. Vendar pa si lahko potencialne stranke ustvarijo mnenje o podjetju že ob prvem stiku s spletnim mestom podjetja. Uporabnikom so lastnosti kot so odzivnost, izgled in ustreznost ponujenih informacij ter nasploh dobra uporabniška izkušnja, zelo pomembne. V magistrski nalogi smo predstavili, zakaj je zagotavljanje kakovosti spletnih strani tako pomembno, katere lastnosti so uporabnikom pomembne ter s katerimi testi se preverja ustreznost spletnega mesta. Predstavili smo naloge QA analistov, ter življenjski cikel testiranja spletnega mesta. Preverili smo tudi ali lahko avtomatizirano testiranje v celoti nadomesti ročno testiranje. Sklepi naše magistrske naloge so nam pokazali, da je zaradi narave projektov razvoja programske opreme smiselno deljenje nalog med dve ekipi, razvojno ekipo ter ekipo za zagotavljanje kakovosti. Razvojna ekipa se lahko tako bolje posveča nalogam razvoja. Ekipa za zagotavljanje kakovosti lahko razvojni ekipi pomaga s podajanjem mnenja ter predlogov za izboljšavo. To vodi do manj zastojev pri razvoju ter nasploh boljši končni izdelek. Dodatno smo ugotovili, da avtomatizirano testiranje, kljub napredkom v umetni inteligenci, še zaenkrat ne mora v celoti nadomestiti ročnega testiranja. Čeprav se je obseg pokritosti testnih primerov z avtomatizacijo povečal, se morajo nekateri testni primeri kljub temu izvesti ročno. Razlog za to je običajno kompleksnost testnega primera, dodatno pa so določene subjektivne napake, ki jih avtomatiziran test običajno ne prepozna.
Keywords:	Zagotavljanje kakovosti, testiranje, spletna mesta, življenjski cikel testiranja, avtomatizacija testiranja.
Place of publishing:	Maribor
Publisher:	B. Skuber
Year of publishing:	2023
PID:	20.500.12556/DKUM-84044
UDC:	004.774
COBISS.SI-ID:	159270147
Publication date in DKUM:	19.07.2023
Views:	576
Downloads:	89
Metadata:
Categories:	EPF
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	01.04.2023

Secondary language

Language:	English
Title:	Quality assurance of websites
Abstract:	In today's world, when individuals are interested in purchasing a product or service, they first check its availability online. Therefore, websites are often the first point of contact that a potential customer has with a given company. Due to the high level of competition, the first impression that a potential customer has of a company is extremely important. The quality of the products and services offered has a significant impact on the reputation of the given company. However, potential customers can form an opinion about a company already at the first contact with the company's website. Users consider features such as responsiveness, appearance, the relevance of information offered, and overall good user experience to be very important. In the master's thesis, we presented why ensuring the quality of websites is so important, which characteristics are important to users, and which tests are used to verify the appropriateness of a website. We also presented the tasks of QA analysts and the life cycle of website testing and examined whether automated testing can completely replace manual testing. The conclusions of our master's thesis have shown us that, due to the nature of software development projects, it makes sense to split tasks between two teams: the development team and the quality assurance team. The development team can then better focus on development tasks, while the quality assurance team can help the development team by providing opinions and suggestions for improvement. This leads to fewer development delays and an overall better final product. Additionally, we have found that despite advances in artificial intelligence, automated testing cannot yet completely replace manual testing. Although the coverage of test cases has increased with automation, some test cases still need to be performed manually. The reason for this is usually the complexity of the test case, and there may be certain subjective errors that an automated test usually does not recognize.
Keywords:	Quality assurance, testing, websites, testing life cycle, testing automation.

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