Platforma za servisne storitve in posredovanje rezervnih računalniških delov

Toporiš, Nejc

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Title:	Platforma za servisne storitve in posredovanje rezervnih računalniških delov
Authors:	ID Toporiš, Nejc (Author) ID Kljajić Borštnar, Mirjana (Mentor) More about this mentor...
Files:	MAG_Toporis_Nejc_2023.pdf (2,10 MB) MD5: 1956120F35321E9B40925BA23681EBBE
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	Magistrsko delo predstavlja idejo spletne platforme za servisne storitve in posredovanje rezervnih računalniških delov, s katero bi se reševala problematika popravljivosti starejših elektronskih naprav, do katere pride zaradi omejenega zagotavljanja nadomestnih delov, kot tudi kratke servisne podpore. Trenutno se kot potrošniki zaradi vse hitrejšega tehnološkega napredka pri razvoju elektronskih naprav, spopadamo s problematiko popravljivosti starejših modelov. Proizvajalci naprav in servisni ponudniki v večini primerov ponujajo draga popravila starejših modelov, ki so pogosto tudi dražja od nakupa nove, zmogljivejše naprave. V nekaterih primerih pa zaradi starosti naprave ne nudijo več ustrezne servisne podpore. Popravila so v takšnih primerih nesmiselna, hkrati pa se pri modelih z ukinjeno servisno podporo v nekaterih primerih pojavlja tudi problem dobavljivosti nadomestnih delov. Glavni cilj magistrske naloge je bralcu predstavititi idejo spletne platforme, z implementacijo, katere bi se uporabniku ne samo olajšalo popravilo starejših elektronskih naprav, temveč bi se ga k temu tudi spodbudilo. S tem namenom smo v magistrski nalogi analizirali poslovno okolje in ekostistem, v katerega bi umestili hipotetično podjetje, ki bi idejo implementiralo. Hkrati smo proučili možnost realizacije omenjene ideje ter poslovne priložnosti, ki jih ideja predstavlja. Za doseganje ciljev magistrske naloge smo izbrali metodologijo načrtovanja in razvoja, s katero smo proučili obstoječe stanje v poslovnem okolju, v katerega bi umestili našo rešitev. Analizirali smo tudi izbrano poslovno okolje in predstavili poslovni ekosistem, v katerega bi uvrstili podjetje, ki bi našo idejo implementiralo. Znotraj procesa načrtovanja smo predstavili našo izvirno idejo in zamišljeno delovanje spletne platforme za servisne storitve in posredništvo rezervnih delov. V fazi razvoja smo za lažjo predstavitev ideje izdelali tudi nedelujoč prototip spletne platforme in ga v magistrski nalogi prav tako obravnavali. Med pisanjem magistrske naloge smo ugotovili, da na svetovnem trgu sicer že obstajajo podjetja, ki se ukvarjajo s prenovo starejših naprav. Le-te ponujajo ceneje kot nove naprave, vendar zaenkrat še ne obstaja celovita rešitev, ki bi uporabnikom na enem mestu nudila trgovanje z odsluženimi napravami, komponentami ter prenovljenimi modeli. Pisanje magistrske naloge nas je privedlo tudi do spoznanja, da uspešna implementacija ideje ne bi reševala zgolj problema servisne podpore, temveč tudi ekološko problematiko e-odpadkov.
Keywords:	servis, prenovljeno, platforma, ponovna uporaba, elektronika
Place of publishing:	Maribor
Year of publishing:	2023
PID:	20.500.12556/DKUM-84093
COBISS.SI-ID:	153759491
Publication date in DKUM:	29.05.2023
Views:	618
Downloads:	52
Metadata:
Categories:	FOV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	11.04.2023

Secondary language

Language:	English
Title:	Platform for service and computer spare parts brokering
Abstract:	The master's thesis presents the idea of an online platform for service and computer spare parts brokering, which would solve the problem of repairability of older electronic devices, that occurs due to the limited availability of spare parts, as well as short service support. Currently, as consumers, we are struggling with the issue of repairability of older models, due to the increasingly rapid technological progress in the development of electronic devices. Device manufacturers and service providers in most cases offer expensive repairs of older models, which are often more expensive than buying a new, more powerful device. In some cases, due to the age of the devices, they no longer offer adequate service support. Repairs are pointless in such cases, and at the same time, in some cases, the problem of availability of spare parts also arises for models with discontinued service support. The main goal of the master's thesis is to present the reader with the idea of an online platform, the implementation of which would not only make it easier for the user to repair older electronic devices, but would also encourage him to do so. With this aim, in our master's thesis we analyzed the business environment and ecosystem in which a hypothetical company, that would implement the idea, would be placed. At the same time, we examined the possibility of realizing the mentioned idea, as well as the business opportunities that the idea presents. In order to achieve the goals of the master's thesis, we chose a planning and development methodology, with which we examined the existing situation in the business environment in which we would place our idea. We also analyzed the selected business environment and presented the business ecosystem in which we would place the company that would implement our idea. Within the planning process, we presented our original idea and envisioned operation of an online platform for service and computer spare parts brokering. In the development phase, to facilitate the presentation of the idea, we also created a non-working prototype of the online platform and presented it in our master's thesis. During the writing of the master's thesis, it came to our knowledge, that there are already companies on the global market that deal with the renovation of older devices and offer them cheaper than new devices, but for the time being there is no comprehensive solution that would offer users trading of used devices, components and refurbished models in one place. Writing the master's thesis also led to the realization that the successful implementation of the idea would not only solve the problem of service support, but also the ecological problem of e-waste.
Keywords:	service, refurbished, platform, re-used, electronics

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