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Title:Sistem za upravljanje odnosov s strankami s tehnologijo .net : diplomsko delo
Authors:ID Gologranc, Mitja (Author)
ID Korže, Danilo (Mentor) More about this mentor... New window
Files:.pdf VS_Gologranc_Mitja_2023.pdf (3,18 MB)
MD5: 2CEB4DD8E2807D33E22ED010C2B76F8D
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FERI - Faculty of Electrical Engineering and Computer Science
Abstract:V diplomski nalogi je predstavljena spletna aplikacija, ki obravnava tematiko upravljanja odnosov s strankami, v nadaljevanju sistemi CRM (ang. Customer Relationship Management System). Skozi nalogo bo poudarjena pomembnost in vpliv sistemov CRM za učinkovito upravljanje poslovnih odnosov s strankami. Predstavljena bodo orodja uporabljena pri izdelavi spletne aplikacije v tehnologiji .NET ter podrobneje opisani postopki razvoja. Eden izmed pomembnejših postopkov razvoja je bila povezava spletne aplikacije s spletnim računovodskim servisom Minimax. Namen diplomske naloge je predstaviti in analizirati prednosti sistemov CRM ter prikazati praktično uporabo aplikacije, izdelane za učinkovitejše upravljanje odnosov s strankami.
Keywords:CRM, .NET, spletna aplikacija, Minimax, delovni nalog
Place of publishing:Maribor
Place of performance:Maribor
Publisher:[M. Gologranc]
Year of publishing:2023
Number of pages:1 spletni vir (1 datoteka PDF (XI, 44 f.))
PID:20.500.12556/DKUM-84761 New window
UDC:004.5:005.346(043.2)
COBISS.SI-ID:175078659 New window
NUK URN:URN:SI:UM:DK:TNXQBJHH
Publication date in DKUM:21.09.2023
Views:630
Downloads:54
Metadata:XML DC-XML DC-RDF
Categories:KTFMB - FERI
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:18.07.2023

Secondary language

Language:English
Title:Customer relationship management system using .net technology
Abstract:The thesis presents a web application that addresses the topic of customer relationship management, referred to as CRM systems. Throughout the thesis, the importance and impact of CRM systems on effective management of business relationships with customers will be emphasized. The tools used in the development of the web application in .NET technology will be presented, and the development procedures will be described in detail. One of the significant development procedures was the integration of the web application with the Minimax web accounting service. The purpose of the thesis is to present and analyze the advantages of CRM systems and demonstrate the practical use of the application developed for more efficient management of customer relationships.
Keywords:CRM, .NET, web application, Minimax, work order


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