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Title:Ugled in zaznana vrednost storitev v ekskluzivni agenciji Zavarovanja Špolarič d.o.o.
Authors:ID Špolarič, Zala (Author)
ID Milfelner, Borut (Mentor) More about this mentor... New window
Files:.pdf VS_Spolaric_Zala_2023.pdf (1,59 MB)
MD5: D4430392A4C87DD9603C4858A3745258
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:V diplomskem delu obravnavam zaznano vrednost in ugled organizacije. S pomočjo literature sem v teoretičnem delu opredelila zaznano vrednost, njen pomen, dimenzije ter kako jo merimo. Ker je zaznana vrednost povezano z ugledom organizacije, sem zajela tudi njegov pomen. V diplomskem delu pojasnjujem, kako se ugled oblikuje, katere sestavine so ključne v ugledu organizacije ter kako merimo ugled. V empiričnem delu diplomskega dela, sem prikazala rezultate raziskave, ki se navezujejo na merjenje zaznane vrednosti in ugleda ekskluzivne agencije Zavarovanja Špolarič d.o.o. Podrobno smo spoznali tudi agencijo samo. Z analizo sem ugotovila, da ima agencija med svojimi odjemalci visok ugled, ter, da zaznano vrednost odjemalci ocenjujejo visoko
Keywords:zaznana vrednost, zaznana cena, ugled, merjenje ugleda.
Place of publishing:Maribor
Publisher:Z. Špolarič
Year of publishing:2023
PID:20.500.12556/DKUM-85241 New window
UDC:658.89
COBISS.SI-ID:169034243 New window
Publication date in DKUM:19.10.2023
Views:405
Downloads:89
Metadata:XML DC-XML DC-RDF
Categories:EPF
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:23.08.2023

Secondary language

Language:English
Title:Reputation and perceived value of services in the exclusive agency Zavarovanja Špolarič d.o.o.
Abstract:In this thesis, we look at what is perceived value and reputation. With the help of the literature, in the theoretical part we define perceived value, its meaning, its dimensions and how it is measured. As perceived value is related to an organisation's reputation, we also cover its meaning. We will learn how reputation is formed, which components are key in an organisation's reputation and how reputation is measured. In the empirical part of the thesis, we present the results of the research related to the measurement of perceived value and reputation of the exclusive agency Zavarovanja Špolarič d.o.o. The analysis showed that the agency has a high reputation among its clients, and that the value is highly perceived by the clients.
Keywords:perceived value, perceived price, reputation, measuring reputation


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