Prenova  poslovnih procesov

Ratkovac, Marija

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Title:	Prenova poslovnih procesov
Authors:	ID Ratkovac, Marija (Author) ID Nedelko, Zlatko (Mentor) More about this mentor...
Files:	VS_Ratkovac_Marija_2023.pdf (1,82 MB) MD5: 62BDD44136A27A338B9B4D1F5EA515D7
Language:	Slovenian
Work type:	Bachelor thesis/paper
Typology:	2.11 - Undergraduate Thesis
Organization:	EPF - Faculty of Business and Economics
Abstract:	Prenova poslovnih procesov je ključni korak k izboljšanju organizacije in njenega konkurenčnega položaja na trgu. Ta naloga se bo osredotočila na pomen prenove poslovnih procesov, koristi, ki jih prinaša, in ključne korake pri njegovi implementaciji. Prenova poslovnih procesov predstavlja sistematičen pristop k redefiniranju, optimiziranju in izboljšanju obstoječih procesov v organizaciji z namenom doseganja boljših rezultatov, povečanja učinkovitosti, znižanja stroškov in izboljšanja kakovosti izdelkov ali storitev. V današnjem dinamičnem poslovnem okolju se organizacije soočajo z nenehnimi spremembami in izzivi, zato je prenova poslovnih procesov nujna za prilagajanje novim zahtevam trga. Z odpravo nepotrebnih korakov, uvedbo avtomatizacije in optimizacijo virov lahko organizacija doseže boljše rezultate z manj truda. Prav tako lahko to privede do skrajšanega časa izvajanja storitev, kar izboljša zadovoljstvo strank. Z bolje definiranimi procesi se lahko organizacija hitreje odziva na spremembe v okolju, pa tudi na nove priložnosti in izzive. To je ključnega pomena za dolgoročni uspeh in vzdržnost na trgu. Diplomsko delo najprej obsega teorijo, kjer razložimo od osnov, natančneje kaj so poslovni procesi, načine prenove in morebitne izboljšave le-teh. Poslovni procesi so kompleksen del, ki zahteva natančno razlago tako v teoriji kot v praksi. Teorija in praksa ne gresta ena brez druge, saj lahko podjetje tako najbolje deluje brez večjih izpadov, ki ga lahko stanejo dobrega in uspešnega dela. Prav tako je pomembno upoštevati želje, možnosti in trud zaposlenih, brez katerih podjetje ne more delovati. Predstavili bomo primere izboljšave in rešitve problemov. Ti primeri ilustrirajo različne načine, kako lahko prenova poslovnih procesov prinese pozitivne spremembe, optimizira delovanje podjetja ter prispeva k večji uspešnosti in konkurenčnosti. Ugotovimo lahko, da prenova poslovnih procesov pomembno vpliva na organizacijo dela in samo počutje v gostilni. Poleg organizacije dela je zelo pomembna perspektiva strank in kako stranke dojemajo prenovo poslovnih procesov. Dosedanje izkušnje so pokazale pozitivne odzive na prenovo poslovnih procesov in njihovo zadovoljstvo. Zadovoljstvo se je odražalo v vseh delih, ki so prenovljeni in opaženi, kot so hitrost naročanja, izboljšana ponudba, izgled in sama kvaliteta hrane.
Keywords:	prenova, poslovni procesi, gostinska panoga.
Place of publishing:	Maribor
Publisher:	M. Ratkovac
Year of publishing:	2023
PID:	20.500.12556/DKUM-85457
UDC:	005.4
COBISS.SI-ID:	170275331
Publication date in DKUM:	27.10.2023
Views:	597
Downloads:	153
Metadata:
Categories:	EPF
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	30.08.2023

Secondary language

Language:	English
Title:	Renovation of business processes
Abstract:	Renewal of business processes is a key step towards improving the organization and its competitive position on the market. That order will focus on the renewal of business processes, the benefits it brings, and the key steps in its implementation. Renewal of business processes represents a systematic approach to redefining, optimizing and improving existing processes in the organization with the aim of achieving better results, increasing efficiency, reducing costs and improving the quality of products and services. In today's dynamic business environment, organizations are faced with constant changes and challenges, which is why the renewal of business processes is necessary to adapt to the new demands of the market. By eliminating unnecessary steps, introducing automation and optimizing resources, the organization can achieve better results with less effort. It can also lead to a shortened service delivery time, which improves customer satisfaction. With better defined processes, the organization can respond more quickly to changes in the environment, as well as to new opportunities and challenges. This is crucial for long-term success and sustainability in the market. The diploma work first of all includes theory, where we break down the basics, more precisely what about business processes, ways of renewal and possible improvements to them. Business processes have a complex part that requires a precise explanation both in theory and in practice. Theory and practice do not go wrong without the other, because the company can work best in this way without major failures that can stop it from doing good and successful work. It is also important to take into account the wishes, possibilities and effort of the employees, without which the company cannot operate. We will present examples of improvements and solutions to problems. These examples illustrate the various ways in which the renewal of business processes can bring about positive changes, optimize the company's operations and contribute to greater success and competitiveness. We can easily conclude that the renewal of business processes has a significant impact on the organization of work and the feeling in the inn itself. In addition to the organization of work, the perspective of the customers and how the customers perceive the redesign of business processes is very important. Experience so far has shown positive responses to the renewal of business processes and their satisfaction. The satisfaction was reflected in all the parts that were renovated and noticed, such as the speed of ordering, the improved offer, the appearance and the quality of the food itself.
Keywords:	renovation, business processes, hospitality industry

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