Vpliv komunikacijskih ovir pri obravnavi pacienta v nujni medicinski pomoči

Košič, Anja

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Title:	Vpliv komunikacijskih ovir pri obravnavi pacienta v nujni medicinski pomoči
Authors:	ID Košič, Anja (Author) ID Čretnik, Andrej (Mentor) More about this mentor... ID Roj, Igor Robert (Comentor)
Files:	MAG_Kosic_Anja_2023.pdf (1,37 MB) MD5: B912674EC78FFE0E8DE124FE73008960
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Uvod: Komunikacijske ovire negativno vplivajo na kakovost oskrbe pacientov na terenu kot tudi v zdravstvenih ustanovah. Zdravstveni delavci kot najpogostejšo bariero pri obravnavi navajajo paciente, ki govorijo tuj jezik. Komunikacijske ovire ovirajo ali odložijo nujne postopke in posege, če pacient ne govori in/ali razume jezika, posledice pa so lahko resne, saj je lahko ogroženo zdravje in življenje pacienta. Metode: V teoretičnem delu smo opravili pregled in analizo literature s pomočjo deskriptivne metode dela. Empirični del predstavlja na kvantitativni metodologiji temelječa raziskava. Zbiranje podatkov je potekalo s pomočjo anketnega vprašalnika. V raziskavi, ki je potekala od maja do julija 2023, smo anketirali 100 zaposlenih v nujni medicinski pomoči. Dobljene podatke smo statistično obdelali in analizirali s pomočjo računalniških programov Microsoft Office Excel 2016 in IBM SPSS 28.0. Rezultati: Rezultati raziskave so pokazali, da so se pri opravljanju dela skoraj vsi sodelujoči (99%) že srečali z oteženo komunikacijo. Večina (70%) še ni uporabila pripomočkov za oteženo komunikacijo, saj le ti niso na voljo. Sodelujoči so v 93% mnenja, da nimajo zadostnega znanja s področja otežene komunikacije in bi si ga želeli pridobiti. Razprava in sklep: Uspešna komunikacija je pogoj za kakovostno zdravstveno oskrbo, zlasti pri nudenju nujne medicinske pomoči. Brez medsebojnega razumevanja med pacienti in zdravstvenim osebjem kakovostno zdravljenje ni mogoče. Potrebne so podrobnejše raziskave, s katerimi bomo našli nove načine za premostitev vse večjih komunikacijskih ovir, ki jih pri obravnavi srečujemo. Prav tako je potrebna implementacija in uporaba pripomočkov, ki so že na voljo ter razvoj novih, čimbolj vsesplošno dostopnih pripomočkov, ki bodo pripomogli h kakovostnejši obravnavi pacientov.
Keywords:	komunikacija, komunikacijske ovire, nujna medicinska pomoč, pacient
Place of publishing:	Maribor
Publisher:	[A. Košič]
Year of publishing:	2023
PID:	20.500.12556/DKUM-86278
UDC:	616-083.98:316.77(043.2)
COBISS.SI-ID:	178360323
Publication date in DKUM:	05.01.2024
Views:	905
Downloads:	150
Metadata:
Categories:	FZV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	08.11.2023

Secondary language

Language:	English
Title:	The impact communication barriers in patient treatment in emergency medical care
Abstract:	Introduction: Communication barriers have a negative impact on the quality of patient care in the field as well as in healthcare settings. Patients who speak a foreign language are reported by healthcare professionals as the most common barrier to care. Communication barriers hinder or delay emergency procedures and interventions when the patient does not speak and/or understand a language, and the consequences can be serious as the patient's health and life may be at risk. Methods: In the theoretical part, we carried out a review and analysis of the literature using the descriptive method. The empirical part is a quantitative research method. Data was collected by means of a questionnaire. In the survey, which took place from May to July 2023, 100 employees of emergency medical services were interviewed. The data obtained was statistically processed and analysed using Microsoft Office Excel 2016 and IBM SPSS 28.0 software. Results: The survey results showed that almost all respondents (99%) had experienced communication difficulties in the course of their work. Most (70%) had not yet used communication aids because they were not available to them. 93% of the participants felt that they did not have sufficient knowledge about communication difficulties and would like to acquire it. Discussion and conclusion: Effective communication is a prerequisite for quality healthcare, especially in emergency medical care. Without mutual understanding between patients and healthcare providers, quality care is not possible. More research is needed to find new ways to overcome the ever-increasing communication barriers people face in healthcare. There is also a need to implement and use existing tools and to develop new, more widely accessible tools that will help to improve the quality of patient care.
Keywords:	communication, communication barriers, emergency medical care, patient

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