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Title:Vpliv čustvene inteligence vodij na zadovoljstvo zaposlenih v javni zdravstveni ustanovi
Authors:ID Kepic, Tatjana (Author)
ID Žnidaršič, Jasmina (Mentor) More about this mentor... New window
Files:.pdf MAG_Kepic_Tatjana_2024.pdf (2,22 MB)
MD5: 309C6CF56C27B9EFD1C0175E207D0318
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:V magistrski nalogi nas je zanimalo, kako stopnja čustvene inteligence vodij vpliva na zadovoljstvo zaposlenih v javni zdravstveni ustanovi. V teoretičnem delu smo najprej predstavili pojme, ki se nanašajo na čustva, čustveno inteligenco, vodstvo, zadovoljstvo in zadovoljstvo zaposlenih. Predstavili smo tudi metode, kako izmeriti čustveno inteligenco in njene veje. Zanimalo nas je tudi, zakaj je uporaba čustvene inteligence pomembna v javni zdravstveni ustanovi in kako vpliva stopnja čustvene inteligence vodij na zadovoljstvo zaposlenih. V empiričnem delu smo najprej opisali ustanovo, v kateri smo izvajali raziskavo − Univerzitetni klinični center Ljubljana. Z raziskavo smo ugotavljali, kako dobro so anketiranci seznanjeni s pomenom čustvene inteligence, kakšen pomen ima čustvena inteligenca na zadovoljstvo zaposlenih v javni zdravstveni ustanovi, ali je stopnja čustvene inteligence povezana s stopnjo izobrazbe posameznika in ali ima čustvena inteligenca vodij vpliv na zadovoljstvo zaposlenih v javni zdravstveni ustanovi. Ugotovili smo, da so anketiranci dobro seznanjeni s pomenom čustvene inteligence. Rezultati ankete so nam tudi dokazali, da stopnja izobrazbe posameznika nima vpliva na njegovo stopnjo čustvene inteligence ter da čustvena inteligenca vodij vpliva na zadovoljstvo zaposlenih. Zaradi slednjega bi podjetju predlagali, da svoje vodje neguje z izobraževanjem v smeri razvoja njihove stopnje čustvene inteligence.
Keywords:čustvena inteligenca, vodenje, zadovoljstvo, javnozdravstvena ustanova.
Place of publishing:Maribor
Year of publishing:2024
PID:20.500.12556/DKUM-86678 New window
COBISS.SI-ID:189605123 New window
Publication date in DKUM:20.03.2024
Views:523
Downloads:140
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:08.01.2024

Secondary language

Language:English
Title:The impact of manager's emotional intelligence on employee satisfaction in the public health service
Abstract:In our master's thesis, we were interested in how the level of emotional intelligence of managers affects the satisfaction of employees in a public healthcare institution. In the theoretical part, we first presented concepts related to emotions, emotional intelligence, leadership, satisfaction, and employee satisfaction. We have also introduced the methods of measuring emotional intelligence and its branches. We were also interested in why the use of emotional intelligence is important in a public healthcare institution and how the level of emotional intelligence of managers affects employee satisfaction. In the empirical part, we first described the institution in which we conducted the research - the Clinical Center of the University of Ljubljana. Through the research, we found out how well the respondents are familiar with the importance of emotional intelligence, what importance does emotional intelligence have on the satisfaction of employees in a public healthcare institution, whether the level of emotional intelligence is related to the level of education of the individual and whether the emotional intelligence of managers has an impact on the satisfaction of employees in a public healthcare institution. We found that the respondents are aware of the importance of emotional intelligence. The results of the survey also proved to us that the level of an individual's education has no influence on his level of emotional intelligence and that the emotional intelligence of managers affects the satisfaction of employees. We would suggest that the company nurtures its leaders through education in the direction of developing their level of emotional intelligence.
Keywords:emotional intelligence, leadership, satisfaction, public health institution


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