| Title: | Professional and organisational commitment in the hospitality sector |
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| Authors: | ID Rangus, Marjetka (Author)
ID Radenković-Šošić, Bojana (Author)
ID Milošević, Srđan (Author)
ID Hočevar, Jože (Author)
ID Škrbić, Iva (Author)
ID Knežević, Mladen (Author) |
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| Files: |  Professional_and_organisational_commitment_Rangus_2020.pdf (167,12 KB)
MD5: 5904072708C238FB1061156F134D036F
 https://doi.org/10.26493/2335-4194.13.179-191
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| Language: | English |
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| Work type: | Scientific work |
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| Typology: | 1.01 - Original Scientific Article |
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| Organization: | FT - Faculty of Tourism
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| Abstract: | The purpose of the study is to examinewhether two differentwork commitment profiles influence service quality in the hospitality sector in Slovenia and Serbia and how the implications of the differences can be used in the tourism and hospitality industry. Combining a qualitative and quantitative approach, two new instruments were developed for this study. The first instrumentwas created on the basis of short, structured interviews with employees. Two factors explaining the two different commitment profiles were determined with statistical analysis and with themethod of clustering, four dimensions of commitment profiles formingwere extracted. The second instrument was developed on the basis of existing evaluation forms for employees in the tourism industry and interviews with leading and middle managers of hotels. The findings of the study show that there is a small proportion of professionallyoriented employees in the tourism sector, and the difference among employees is evident in the ranking of working values. These results could be useful formanagers in planning and organising their human resources and also in planning further development of their companies% human resource policies. The original contribution of the article is the ranking of working values and the perception of quality work by employees in the hospitality sector. The study also reveals new evidence on different types of commitment profiles. |
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| Keywords: | tourism, hospitality, organisational commitment, professional commitment, human resources management, HRM |
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| Publication status: | Published |
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| Publication version: | Version of Record |
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| Publication date: | 04.01.2020 |
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| Publisher: | University of Primorska Press |
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| Year of publishing: | 2020 |
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| Number of pages: | Str. 179-191 |
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| Numbering: | Letn 13, Št. 2 |
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| PID: | 20.500.12556/DKUM-86921  |
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| UDC: | 338.48:005.95/.96(497.4:497.11) |
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| ISSN on article: | 1855-3303 |
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| COBISS.SI-ID: | 45332483 |
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| DOI: | 10.26493/2335-4194.13.179-191 |
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| Publication date in DKUM: | 29.01.2024 |
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| Views: | 438 |
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| Downloads: | 31 |
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| Metadata: |    |
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| Categories: | Misc.
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