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Title:Izzivi pri delu zavarovalnih zastopnikov
Authors:ID Čarman, Julija Delfina (Author)
ID Marič, Miha (Mentor) More about this mentor... New window
Files:.pdf VS_Carman_Julija_Delfina_2024.pdf (715,83 KB)
MD5: F77BAE668EA8649B2300B965B2A44865
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Zavarovalni zastopniki so posamezniki, ki delujejo v imenu zavarovalnic ali zavarovalnih agencij in so odgovorni za prodajo zavarovalnih produktov ter storitev. Njihova glavna naloga je svetovanje strankam glede različnih zavarovalnih možnosti, prilagajanje teh možnosti glede na potrebe strank ter sklepanja zavarovanj. Danes je sodobno zavarovalništvo postalo bolj kompleksno in raznoliko, saj ponuja široko paleto zavarovalnih produktov in storitev ter uporablja napredno tehnologijo in analitične metode za obvladovanje tveganj. Delo zavarovalnih zastopnikov prinaša številne izzive, ki zahtevajo sposobnost prilagajanja, vztrajnosti in profesionalnosti. V raziskovalnem delu smo si zastavili raziskovalna vprašanja. Potrebne odgovore na raziskovalna vprašanja smo pridobili z intervjuji. Ugotovili smo s katerimi izzivi se zavarovalni zastopniki soočajo, kako se s temi izzivi spopadajo, kako to vpliva na njihovo delo, v čem so oni kot posamezniki boljši od ostalih ter kako delujejo v digitalnem svetu. Raziskovali bomo ali so se zavarovalni zastopniki z leti navadili na izzive s katerimi se soočajo ali imajo probleme z digitalizacijo in kako se izobražujejo če pride do sprememb na trgu. Podali smo svoja priporočila kaj bi lahko zavarovalni zastopniki pri svojem delu še izboljšali.
Keywords:zavarovalništvo, zavarovalni zastopniki, vztrajnost
Place of publishing:Kranj
Year of publishing:2024
PID:20.500.12556/DKUM-88391 New window
COBISS.SI-ID:196974083 New window
Publication date in DKUM:28.05.2024
Views:297
Downloads:79
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Licences

License:CC BY-ND 4.0, Creative Commons Attribution-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nd/4.0/
Description:Under the NoDerivatives Creative Commons license one can take a work released under this license and re-distribute it, but it cannot be shared with others in adapted form, and credit must be provided to the author.
Licensing start date:19.04.2024

Secondary language

Language:English
Title:Challenges in the work of insurance agents
Abstract:Insurance agents are individuals who act on behalf of insurance companies or insurance agencies and are responsible for selling insurance products and services. Their main task is to advise customers on various insurance options, to adapt these options to the needs of customers, and to take out insurance. Today, the modern insurance industry has become more complex and diverse, offering a wide range of insurance products and services and using advanced technology and analytical methods to manage risks. The work of insurance agents brings many challenges that require the ability to adapt, persistence and professionalism. In the research part, we asked ourselves research questions. The necessary answers to the research questions were obtained through interviews. We found out what challenges insurance agents face, how they cope with these challenges, how this affects their work, what they as individuals are better at than others and how they operate in the digital world. We will investigate whether insurance agents have gotten used to the challenges they face over the years or whether they have problems with digitization and how they educate themselves if there are changes in the market. We gave our recommendations on how insurance agents could improve their work.
Keywords:insurance, insurance agents, persistence


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