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Title:Vpliv strank na zadovoljstvo zaposlenih v gostinstvu
Authors:ID Milkić, Anja (Author)
ID Marič, Miha (Mentor) More about this mentor... New window
Files:.pdf UN_Milkic_Anja_2024.pdf (590,92 KB)
MD5: E580F314748D099689053B9EE2191579
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Zadovoljstvo zaposlenih je eden ključnih dejavnikov v gostinstvu. Na zadovoljstvo zaposlenih vpliva veliko dejavnikov, eden izmed njih so stranke. Stranke so nepogrešljiv del vsakega gostinskega posla in prav njim in njihovemu zadovoljstvu se posveča največ pozornosti. Zaradi tega so zaposleni bolj zapostavljeni, njihovemu zadovoljstvu pri delu se ne posveča toliko pozornosti. Premalo se govori o vplivu strank na zaposlene in njihovo delo. Zato je cilj raziskati vpliv strank na zaposlene v gostinstvu, na njihovo delo in zadovoljstvo pri delu. To smo raziskali s pregledom že obstoječe literature in teorije. Nato smo skozi intervjuje z zaposlenimi v konkretnem gostinskem podjetju dobili odgovore na vprašanja, ki so nam pomagali bolje razumeti odnos med zaposlenimi in strankami. Izvedeli smo, da imajo stranke velik vpliv na zaposlene in da je zadovoljstvo zaposlenih odvisno od tega, ali stranka pristopa k zaposlenemu pozitivno ali negativno.
Keywords:zaposleni, stranke, zadovoljstvo, gostinstvo
Place of publishing:Maribor
Year of publishing:2024
PID:20.500.12556/DKUM-88997 New window
COBISS.SI-ID:200222467 New window
Publication date in DKUM:01.07.2024
Views:332
Downloads:65
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:04.06.2024

Secondary language

Language:English
Title:The influence of customers on employee satisfaction in the hospitality industry
Abstract:Employee satisfaction is one of the key factors in the hospitality industry. Many factors influence employee satisfaction, one of them being customers. Customers are an indispensable part of any catering business, and it is to them and their satisfaction that the most attention is paid. As a result, employees are more neglected and no attention is paid to their job satisfaction. Too little is said about the influence of customers on employees and their work. Therefore, the goal is to investigate the influence of customers on employees in the hospitality industry, on their work and job satisfaction. We investigated this by reviewing previous literature and theory. Then, through interviews with employees of a specific hospitality company, we got answers to questions that helped us better understand the relationship between employees and customers. We learned that customers have a great influence on the employees themselves and that depending on whether the customer approaches the employee positively or negatively, it affects their job satisfaction.
Keywords:employees, customers, satisfaction, hospitality


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