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Title:Informacijska varnost v avtonomnih hotelih : diplomsko delo visokošolskega študijskega programa Informacijska varnost
Authors:ID Hriberšek, Matjaž (Author)
ID Markelj, Blaž (Mentor) More about this mentor... New window
Files:.pdf VS_Hribersek_Matjaz_2024.pdf (985,37 KB)
MD5: F79884A8D33CFFC4DBB2102F6482EBC7
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FVV - Faculty of Criminal Justice and Security
Abstract:V diplomskem delu sem želel raziskati kakšna je izkušnja uporabnika pametnega hotela in kakšno je zaupanje v hotelske storitve v takšnih hotelih, da bo varovalo informacije strank. Cilj je preučiti, kako sodobna digitalna tehnologija spreminja hotelirstvo in v kolikšni meri posega v posameznikovo zasebnost. Glede na to, da so pametni hoteli v zadnjih par letih prišli na tržišče, ogromno ljudi niti ne ve, da takšni hoteli obstajajo oz. še niso bivali v njem. V teoretičnem delu sem za lažje razumevanje razložil nekaj pojmov kot so informacijska varnost, pametni hotel. Nato sem predstavil kakšno tehnologijo lahko najdemo v pametnih hotelih. Omenil sem internet stvari, ki je eden od glavnih razlogov, da so se pametni hoteli sploh razvili. Varnost in zasebnost gostov je zelo problematičen del nudenja storitev v pametnih hotelih. Tu je je treba zelo paziti in skrbeti za pametne naprave, ki so na voljo gostu v hotelu ali v sami sobi. V zadnjem delu pa sem se dotaknil še osebnih podatkov in informacijske varnosti v samih hotelih. Zaupanje gosta v hotel, da bo varoval osebne podatke gostov je zelo pomembna naloga hotelskih organizacij. Gost namreč pričakuje, da bo organizacija skrbela za informacijsko varnost in odpravljala napake, ki bi jih sami zaznali, še predno pride do kakšnih resnejših incidentov. Pri raziskovalnem delu je bila z deskriptivno metodo preučena pretežno tuja literatura. V metodološkem delu naloge pa sem s pomočjo anketnega vprašalnika v elektronski obliki iskal odgovore na zastavljene hipoteze. Na podlagi zbranih informacij so se potrdile zastavljene hipoteze.
Keywords:informacijska varnost, pametni hoteli, zasebnost, diplomske naloge
Place of publishing:Ljubljana
Place of performance:Ljubljana
Publisher:M. Hriberšek
Year of publishing:2024
Year of performance:2024
Number of pages:VIII f., [57] str.
PID:20.500.12556/DKUM-89972 New window
UDC:004.056(043.2)
COBISS.SI-ID:205753091 New window
Publication date in DKUM:29.08.2024
Views:448
Downloads:90
Metadata:XML DC-XML DC-RDF
Categories:FVV
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:20.08.2024

Secondary language

Language:English
Title:Information security in autonomous hotels
Abstract:I wanted to explore what the user experience of a smart hotel is and what is the trust in hotel services in such hotels to protect customer information. The aim is to examine how modern digital technology is changing the hotel industry and to what extent it is infringing on individual privacy. Given that smart hotels have hit the market in the last couple of years, a lot of people do not even know that such hotels exist or have not stayed in one. In the theoretical part, I have explained some concepts such as information security, smart hotel to make it easier to understand. Then I presented what kind of technology can be found in smart hotels. I mentioned the Internet of Things, which is one of the main reasons why smart hotels have developed in the first place. The security and privacy of guests is a very problematic part of providing services in smart hotels. Here, great care and attention must be paid to the smart devices available to the guest in the hotel or in the room itself. In the last part, I also touched on personal data and information security in the hotels themselves. The guest's trust in the hotel to protect the guest's personal data is a very important task for hotel organisations. The guest expects the organisation to take care of information security and to rectify any errors that they themselves might have detected before any serious incidents occur. The research was carried out using a descriptive method and mainly foreign literature. In the methodological part of the thesis, a quantitative method or a questionnaire survey was used. The questionnaire was designed and administered electronically. Based on the information collected, the hypotheses were confirmed.
Keywords:information security, smart hotel, privacy, comfort


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