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Title:Evaluation of key performance indicators of logistics firms
Authors:ID Gözaçan, Nazlıcan (Author)
ID Lafci, Çisem (Author)
Files:URL https://sciendo.com/article/10.2478/jlst-2020-0002
 
.pdf RAZ_Gozacan_Nazlıcan_2020.pdf (575,21 KB)
MD5: A44A539387FF30B2C0A0B80908EF9A4C
 
Language:English
Work type:Article
Typology:1.01 - Original Scientific Article
Organization:FL - Faculty of Logistic
Abstract:Key Performance Indicators (KPI) has been outlined for implementing total quality management (TQM) across logistics sector. This study constituted on the quality values of logistics firms in the logistics sector, which is examined with key performance indicators through the integrated method of Analytic Hierarchy Process (AHP) and SMART Goal Setting. The calculations were performed for logistics firms. The method used in this study is the integrated method of the AHP Method and SMART Goal Setting. The results highlight the most mentioned key performance indicators in the literature in a prioritized version also during the prioritizing process via AHP Method, the SMART Goal Setting approach also is applied.
Keywords:analytic hierarchy process (AHP), key performance indicators (KPI), SMART goal setting, total quality management
Publication status:Published
Publication version:Version of Record
Publication date:01.02.2020
Year of publishing:2020
Number of pages:str. 24-32
Numbering:Letn. 11, št. 1
PID:20.500.12556/DKUM-90105 New window
UDC:005
ISSN on article:2232-4968
COBISS.SI-ID:130040067 New window
DOI:10.2478/jlst-2020-0002 New window
Publication date in DKUM:22.08.2024
Views:248
Downloads:14
Metadata:XML DC-XML DC-RDF
Categories:Misc.
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Record is a part of a journal

Title:Logistics & sustainable transport
Publisher:Fakulteta za logistiko, Fakulteta za logistiko, De Gruyter Poland
ISSN:2232-4968
COBISS.SI-ID:259554560 New window

Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.

Secondary language

Language:Slovenian
Keywords:analitični hierarhični proces, kazalniki uspešnosti, zastavljeni cilji, celoten menedžment kakovosti


Collection

This document is a part of these collections:
  1. Logistics, supply chain, sustainability and global challenges

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