Pomen komunikacije v stresnih situacijah med pandemijo COVID-19

Pance, Urša

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Title:	Pomen komunikacije v stresnih situacijah med pandemijo COVID-19
Authors:	ID Pance, Urša (Author) ID Županič, Franc Željko (Mentor) More about this mentor...
Files:	MAG_Pance_Ursa_2025.pdf (1,87 MB) MD5: 2A42EA32BE3808A1424408C70608C4B6
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	UVOD: Pandemija je predstavljala velik izziv tako za zdravstvene delavce kot za širšo javnost, saj so bile komunikacijske ovire zaradi zaščitnih ukrepov, socialne distance in hitrega širjenja dezinformacij zelo izrazite. Magistrsko delo raziskuje pomen komunikacije v stresnih situacijah pandemije COVID-19, s posebnim poudarkom na zdravstvenem sektorju. Namen dela je analizirati, kako učinkovita komunikacija vpliva na obvladovanje stresa v kriznih razmerah in kako lahko izboljšane komunikacijske strategije prispevajo k boljšemu soočanju s podobnimi izzivi v prihodnosti. METODE: V teoretičnem delu magistrskega dela so podrobno opisani vloga komunikacije, ovire, ki so se pojavile med pandemijo, in vpliv stresa na komunikacijske procese. Prav tako je predstavljena vloga kriznega managementa in vodstvenih pristopov v zdravstvenih ustanovah, ki so v kriznih situacijah ključni za zagotavljanje stabilnega delovanja sistema. Empirični del magistrskega dela temelji na kvantitativni raziskavi, izvedeni z anketno metodo. Raziskava je vključevala pripravo strukturiranega vprašalnika, ki je razdeljen na več sklopov in zajemal ključna področja, kot so dojemanje komunikacije v kriznih situacijah, stopnja stresa in učinkovitost komunikacijskih strategij med pandemijo COVID-19. Vprašalnik je bil naključno razposlan med zdravstvene delavce po metodi snežne kepe. Na ta način je bil zajet reprezentativen vzorec 236 anketirancev, kar je omogočilo statistično obdelavo podatkov z opisno statistiko in preverjanjem hipotez. REZULTATI: Izvedena raziskava je s pomočjo štirih hipotez celovito osvetlila pomen komunikacije v času stresne situacije pandemije COVID-19 v zdravstvenem okolju. Ugotovljeno je bilo, da ima komunikacija ključno vlogo pri obvladovanju stresa, saj deluje kot zaščitni dejavnik, ki zmanjšuje občutke nemoči in prispeva k učinkovitejšemu reševanju težav. Medtem so zaposleni kljub epidemiološkim omejitvam še vedno najpogosteje posegali po osebnem pogovoru, kar poudarja pomen neposredne človeške interakcije v kriznih razmerah. Potrjeno je bilo, da se stres med zaposlenimi najpogosteje izraža skozi fizične simptome, kot sta glavobol in utrujenost, kar še dodatno potrjuje potrebo po zgodnjem prepoznavanju stiske in zagotavljanju podpore. Zadnja hipoteza pa je pokazala, da se način in pomen komunikacije razlikujeta glede na delovno področje v zdravstvu – denimo, da zaposleni na intenzivnih, internističnih in pediatričnih oddelkih komunikaciji pripisujejo večjo vlogo zaradi narave svojega dela. DISKUSIJA IN ZAKLJUČEK: Na podlagi rezultatov so bili v zaključku podani predlogi za izboljšanje komunikacijskih strategij v zdravstvenih sistemih v kriznih razmerah. Ključni poudarki vključujejo pomen jasnih in enotnih informacij, boljšo koordinacijo med vodstvom in zaposlenimi ter krepitev kompetenc zdravstvenih delavcev na področju kriznega komuniciranja.
Keywords:	Komunikacija, stres, pandemija COVID-19, krizno upravljanje, zdravstveni delavci.
Place of publishing:	Maribor
Year of publishing:	2025
PID:	20.500.12556/DKUM-92569
COBISS.SI-ID:	240964099
Publication date in DKUM:	01.07.2025
Views:	205
Downloads:	90
Metadata:
Categories:	FOV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	22.04.2025

Secondary language

Language:	English
Title:	The importance of communication in stressful situations during the COVID-19 pandemic
Abstract:	INTRODUCTION: The pandemic has posed a major challenge for both healthcare professionals and the general public, as communication barriers due to protective measures, social distancing and the rapid spread of misinformation have been very pronounced. The master's thesis explores the importance of communication in stressful situations of the COVID-19 pandemic, with a special focus on the healthcare sector. The purpose of the thesis is to analyse how effective communication affects stress management in crisis situations and how improved communication strategies can contribute to better coping with similar challenges in the future. METHODS: The theoretical part of the thesis describes in detail the role of communication, the barriers that have emerged during the pandemic, and the impact of stress on communication processes. It also presents the role of crisis management and leadership approaches in healthcare institutions, which are crucial in ensuring the stable functioning of the system in crisis situations. The empirical part of the master's thesis is based on quantitative research conducted using a survey method. The research involved the preparation of a structured questionnaire, which was divided into several sections and covered key areas such as the perception of communication in crisis situations, the level of stress and the effectiveness of communication strategies during the COVID-19 pandemic. The questionnaire was randomly distributed among healthcare professionals using the snowball method. In this way, a representative sample of 236 respondents was covered, which enabled statistical processing of data with descriptive statistics and hypothesis testing. RESULTS: The research conducted, using four hypotheses, comprehensively shed light on the importance of communication during the stressful situation of the COVID-19 pandemic in the healthcare environment. It has been found that communication plays a key role in that communication plays a key role in stress management, as it acts as a protective factor that reduces feelings of helplessness and contributes to more effective problem solving. Meanwhile, despite epidemiological restrictions, employees still most often resorted to personal conversation, which emphasizes the importance of direct, human interaction in crisis situations. It has been confirmed that stress among employees is most often expressed through physical symptoms such as headache and fatigue, which further confirms the need for early recognition of distress and provision of support. The last hypothesis showed that the method and importance of communication differ depending on the field of work in healthcare - for example, that employees in intensive care, internal medicine and pediatric departments attribute a greater role to communication due to the nature of their work. DISCUSSION AND CONCLUSION: Based on the results, the conclusion provides suggestions for improving communication strategies in healthcare systems in crisis situations. Key highlights include the importance of clear and uniform information, better coordination between management and employees, and strengthening the competences of healthcare professionals in the field of crisis communication.
Keywords:	Communication, stress, COVID-19 pandemic, crisis management, healthcare workers.

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