Izgorelost in stres zaposlenih v domovih starejših občanov: vloga motivacije in zadovoljstva pri preprečevanju

Jaušovec, Taša

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Title:	Izgorelost in stres zaposlenih v domovih starejših občanov: vloga motivacije in zadovoljstva pri preprečevanju
Authors:	ID Jaušovec, Taša (Author) ID Treven, Sonja (Mentor) More about this mentor...
Files:	VS_Jausovec_Tasa_2025.pdf (1,99 MB) MD5: E21D29702477E518458968F49581DAA7
Language:	Slovenian
Work type:	Bachelor thesis/paper
Typology:	2.11 - Undergraduate Thesis
Organization:	EPF - Faculty of Business and Economics
Abstract:	Diplomska naloga podrobno opisuje problem izgorelosti in stresa na delovnem mestu. V nalogi se osredotočamo na to, kakšno vlogo nosita motivacija in zadovoljstvo pri preprečevanju ter kakšni so rezultati. V delu obravnavamo medsebojno povezanost stresa, izgorelosti, motivacije, zadovoljstva in kakovosti storitev zaposlenih v domu starejših občanov. Izhajamo iz dejstva, da je dobro počutje zaposlenih ključno za učinkovito izvajanje delovnih nalog in zagotavljanje kakovostne oskrbe. Ugotavljamo, da so zaposleni pogosto izpostavljeni stresu zaradi obremenitev, čustvene izčrpanosti ter pomanjkanja podpore s strani vodstva in sodelavcev, kar vodi v izgorelost in zmanjšuje njihovo zadovoljstvo pri delu. Največja izpostavljenost negativnim dejavnikom je zaznana pri zaposlenih srednjih let in tistih z daljšim delovnim stažem, kar kaže na dolgoročne učinke delovne preobremenjenosti. Kljub srednji do visoki povprečni motivaciji so razlike med starostnimi skupinami izrazite, pri čemer starejše zaposlene bolj motivira delovno okolje, mlajše pa plača in odnosi. Podpora, odnosi in sistem nagrajevanja so ocenjeni nizko, kar predstavlja pomembno področje za izboljšave. Rezultati potrjujejo, da izgorelost in stres negativno vplivata na motivacijo in zadovoljstvo zaposlenih ter posredno tudi na kakovost storitev. Pomanjkljiva podpora in občutek preobremenjenosti zmanjšujeta delovno zavzetost in lahko dolgoročno povzročita fluktuacijo kadra. Ob koncu dela poudarjamo še pomen povratne zanke za izboljšanje delovnih pogojev, organizacije dela ter krepitve medosebnih odnosov in sistemov podpore, s ciljem povečanja zadovoljstva in dolgoročne učinkovitosti zaposlenih v socialnovarstvenih zavodih.
Keywords:	Izgorelost, stres, motivacija, zadovoljstvo, zaposleni, Dom starejših občanov
Place of publishing:	Maribor
Publisher:	T. Jaušovec
Year of publishing:	2025
PID:	20.500.12556/DKUM-93156
UDC:	159.944.4
COBISS.SI-ID:	247677443
Publication date in DKUM:	04.09.2025
Views:	178
Downloads:	117
Metadata:
Categories:	EPF
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	10.06.2025

Secondary language

Language:	English
Title:	Burnout and stress among nursing home employees: the role of motivation and contentment in prevention
Abstract:	The diploma thesis describes in detail the problem of burnout and stress in the workplace. The thesis focuses on the role of motivation and job satisfaction in prevention and the results thereof. We discuss the interrelationship between stress, burnout, motivation, satisfaction, and the quality of services provided by employees in nursing homes. We start from the premise that employee well-being is crucial for the effective performance of work tasks and the provision of quality care. We find that employees are often exposed to stress due to workload, emotional exhaustion, and lack of support from management and colleagues, which leads to burnout and reduces their job satisfaction. The greatest exposure to negative factors is observed among middle-aged employees and those with longer service, which indicates the long-term effects of work overload. Despite moderate to high average motivation, there are marked differences between age groups, with older employees being more motivated by the work environment and younger employees by pay and relationships. Support, relationships, and the reward system are rated low, which represents an important area for improvement. The results confirm that burnout and stress have a negative impact on employee motivation and satisfaction and, indirectly, on service quality. Lack of support and a feeling of overload reduce work engagement and can lead to staff turnover in the long term. At the end of the study, we emphasize the importance of feedback loops for improving working conditions, work organization, and strengthening interpersonal relationships and support systems, with the aim of increasing employee satisfaction and long-term effectiveness in social welfare institutions.
Keywords:	Burnout, stress, motivation, contentment, employees, nursing home

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