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Title:Uvedba CRM rešitve v podjetju
Authors:ID Preša, Nina (Author)
ID Werber, Borut (Mentor) More about this mentor... New window
Files:.pdf UN_Presa_Nina_2025.pdf (1,45 MB)
MD5: 9FB240C13FD76B676DDBEF5266372D99
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Diplomsko delo opisuje izdelavo spletne strani oz. CRM-sistema za malo tržno podjetje. Namenjena je izboljšavi dela v podjetju, da postanejo bolj organizirani in imajo skupno lokacijo za podatke o vseh kupcih in dobaviteljih, njihovih dokumentov in raznih pogodb, ter računi, ki potekajo z njimi. Uporaba tehnologije in integracija fizičnega arhiva v digitalen je pomemben, da se ne izgubijo podatki tekom poslovanja. Toliko bolj pomembno je, ko se podjetje širi, da ne postane preobremenjeno za tekoče delo. Uporabljal se je LokalniWP prosto kodni program WordPress, s katerim smo opravili večinski del s pomočjo vtičnikov in samostojne kode, za izdelavo CRM-ja po željah naročnika podjetja, s pozitivnimi odzivi. Izdelana je bila celotna rešitev z možnostjo nadgradnje in izboljšave za prihodnja dela in želja. Kot naslednji korak v razvoju rešitve je avtomatizacija e-pošte in izdelovanje računov znotraj programa s povezavo banke.
Keywords:CRM, WordPress, vtičniki
Place of publishing:Maribor
Year of publishing:2025
PID:20.500.12556/DKUM-94830 New window
COBISS.SI-ID:253480963 New window
Publication date in DKUM:16.10.2025
Views:86
Downloads:36
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Licences

License:CC BY-NC-SA 4.0, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International
Link:http://creativecommons.org/licenses/by-nc-sa/4.0/
Description:A Creative Commons license that bans commercial use and requires the user to release any modified works under this license.
Licensing start date:28.08.2025

Secondary language

Language:English
Title:Implementation of a CRM solution in a company
Abstract:The thesis describes the creation of a website or CRM system for a small trading company. Its purpose is to improve the company’s operation, making them more organized and having a joint location for the data of all customers and supplier, their documents, various contracts and invoices related to them. With the use of technology and integration of the physical archive into digital is important to prevent data loss during business operations. This becomes even more crucial as the company grows, to prevent it from becoming overloaded in day-to-day work. An open-source program, WordPress, is used to complete most of the work with the help of plugins and custom code, for creating CRM according to the company client’s requirements with positive feedback. A complete solution is developed, with the possibility for the future upgrades and improvements based on new needs and requests. For the next step in our development we will automate e-mails and an option to make invoices inside the system connected to the bank.
Keywords:CRM, WordPress, plugins


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