| Title: | Customer perception of technologies for new-generation web shops – preliminary study : XIV. |
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| Authors: | ID Križnjak, Tamara (Author)
ID Sternad Zabukovšek, Simona (Author)
ID Bobek, Samo (Author) |
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| Files: |  https://press.um.si/index.php/ump/catalog/book/987/chapter/716
 RAZ_Kriznjak_Tamara_2025.pdf (837,40 KB)
MD5: FAD8374E5D08A80B85771B9D94F6E030
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| Language: | English |
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| Work type: | Scientific work |
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| Typology: | 1.16 - Independent Scientific Component Part or a Chapter in a Monograph |
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| Organization: | EPF - Faculty of Business and Economics
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| Abstract: | This paper investigates emerging technological trends in web commerce and examines user perceptions through a pilot survey. Key innovations include IoT, AI, ML, chatbots, social and voice commerce, as well as immersive technologies like AR and VR. These tools enhance personalization, automate services, and support better consumer decision-making. The pilot study, based on an online questionnaire, explores user behaviour, expectations, and attitudes toward these developments. Results show that while users are familiar with technologies like chatbots and personalization, awareness of AR and VR remains low. Concerns about security and data privacy significantly influence user trust. The findings highlight the need for seamless technological integration, increased user education, and transparent communication to build trust and improve the digital shopping experience. |
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| Keywords: | web commerce, e-commerce trends, internet of things (IoT), artificial intelligence (AI), machine learning (ML), chatbots, augmented reality (AR), virtual reality (VR), voice commerce, user perception, digital transformation, data privacy |
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| Publication status: | Published |
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| Publication version: | Version of Record |
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| Publication date: | 01.07.2025 |
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| Publisher: | University of Maribor, University Press |
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| Year of publishing: | 2025 |
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| Number of pages: | Str. 303-334 |
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| PID: | 20.500.12556/DKUM-94892  |
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| UDC: | 005.3 |
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| COBISS.SI-ID: | 244720643 |
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| DOI: | 10.18690/um.epf.7.2025.14 |
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| Publication date in DKUM: | 29.08.2025 |
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| Views: | 144 |
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| Downloads: | 14 |
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| Metadata: |    |
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| Categories: | Misc.
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