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Title:Analiza uporabe vpn za podporo strankam
Authors:ID Balević, Mihailo (Author)
ID Lenart, Gregor (Mentor) More about this mentor... New window
Files:.pdf UN_Balevic_Mihailo_2025.pdf (2,21 MB)
MD5: 27B2B143DA848E556CBC1AC09F2323E3
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:V diplomskem delu smo se osredotočili na raziskovanje uporabe virtualnih zasebnih omrežij (VPN) kot orodja za zagotavljanje varne in učinkovite podpore strankam. Namen našega dela je bil predstaviti teoretične osnove VPN-tehnologije, raziskati varnostne vidike, ki spremljajo uporabo takšnih omrežij, ter praktično preveriti delovanje in učinkovitost VPN-povezav v okolju, ki posnema realne razmere v podjetjih. V teoretičnem delu smo najprej opredelili osnovne koncepte, kot so IP-naslovi, značilnosti varnosti računalniških omrežij in vrste varnostnih elementov, ki se uporabljajo za zaščito podatkov in komunikacij. Podrobno smo obravnavali tudi delovanje požarnega zidu in njegovo vlogo pri preprečevanju nepooblaščenih dostopov, oblikovanje varnostnih strategij, različne oblike tuneliranja, protokole (npr. PPTP, L2TP, IPsec, OpenVPN) ter VPN-topologije, kot sta oddaljeni dostop in povezava med mesti (site-to-site). Na podlagi analize smo ugotovili, da VPN predstavlja zanesljivo in varno rešitev za oddaljeno podporo strankam, še posebej v kombinaciji z ustrezno konfiguracijo, dobrimi varnostnimi praksami ter uporabo analitičnih orodij.
Keywords:VPN, podpora strankam, varnostno omrežje
Place of publishing:Maribor
Year of publishing:2025
PID:20.500.12556/DKUM-95072 New window
COBISS.SI-ID:253855747 New window
Publication date in DKUM:20.10.2025
Views:278
Downloads:13
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:03.09.2025

Secondary language

Language:English
Title:Analysis of vpn for customer support
Abstract:In our thesis, we focused on exploring the use of Virtual Private Networks (VPNs) as a tool for providing secure and efficient customer support. The aim of our work was to present the theoretical foundations of VPN technology, examine the security aspects associated with its use, and practically evaluate the performance and effectiveness of VPN connections in an environment that simulates real business conditions. In the theoretical part, we first defined the basic concepts such as IP addresses, characteristics of computer network security, and types of security controls used to protect data and communications. We also thoroughly addressed the operation of firewalls and their role in preventing unauthorized access, the formation of security strategies, various forms of tunneling, protocols (e.g., PPTP, L2TP, IPsec, OpenVPN), and VPN topologies, such as remote access and site-to-site connections. Based on the analysis, we found that VPN represents a reliable and secure solution for remote customer support, especially when combined with proper configuration, good security practices, and the use of analytical tools.
Keywords:VPN, Customer Support, Security Network


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