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Title:From digital divide to technostress during the COVID-19 pandemic : a scoping review
Authors:ID Seberini, Andrea (Author)
ID Nour, Magde Mohamed (Author)
ID Tokovska, Miroslava (Author)
Files:URL https://organizacija.fov.um.si/index.php/organizacija/article/view/925
 
.pdf RAZ_Seberini_Andrea_2022.pdf (796,50 KB)
MD5: 828E0871B8D2A57A1CB82D25C298BF64
 
Language:English
Work type:Unknown
Typology:1.01 - Original Scientific Article
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Background and purpose: This paper relates challenges faced by older adult employees during the COVID-19 crisis in order to describe strategies to reduce the digital divide and technostress, thereby supporting inclusion and retention in the marketplace. Older adults are particularly at risk of Internet-related social exclusion, especially during the COVID-19 pandemic. The main research question of the current scoping review were: What kind of strategies can reduce the digital divide and technostress of older adult employees and contribute to their inclusion and retention in the working market during the COVID-19 pandemic? Methodology: This review is based on the Arksey and O’Malley framework for scoping reviews. The six-stage framework includes: identifying research questions, identifying relevant studies, study selection, charting the data, summarizing and reporting the results, and a consultation exercise. A scoping review was conducted using five humanistic and social electronic databases - CINAHL with full text, EBSCO, Medline, SocIndex, Web of Science - and additionally hand-searches performed on Google Scholar. The search was limited to studies published from January 2020 to March 2021. After applying inclusion and exclusion criteria, 10 articles were included. Results: This review shows that the most important strategies are: 1) ICT educational training courses; 2) social dialog; 3) building inclusive workplaces; 4) implementation of successful ‘aging in public’ policies. Our results are beneficial for individuals, organizations, industries and different societies by showing how concrete strategies can be implemented at multiple levels. Conclusion: The study has found that one of the most effective strategies to reduce the digital divide faced by older adult employees during the COVID-19 crisis and technostress is social dialog between employers and employees, which can be a source of innovative and creative solutions (e.g. partnership programs or tailored support). Social dialog should include active cooperation with older adult workers - asking what they need and want - to enable skills development through training.
Publication date:01.01.2022
Year of publishing:2022
Number of pages:str. 98-111
Numbering:Vol. 55, no. 2
PID:20.500.12556/DKUM-96227 New window
UDC:004:364.612
ISSN on article:1318-5454
COBISS.SI-ID:162335235 New window
DOI:10.2478/orga-2022-0007 New window
Publication date in DKUM:11.12.2025
Views:217
Downloads:2
Metadata:XML DC-XML DC-RDF
Categories:Misc.
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Record is a part of a journal

Title:Organizacija : revija za management, informatiko in kadre
Shortened title:Organizacija
Publisher:Moderna organizacija
ISSN:1318-5454
COBISS.SI-ID:610909 New window

Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.

Secondary language

Language:Slovenian
Title:Od digitalnega razkoraka do tehnostresa med pandemijo COVID-19
Abstract:Ozadje in namen: Članek proučuje na izzive, s katerimi se soočajo starejši odrasli zaposleni med krizo COVID-19, z namenom, da bi identificirali strategije za zmanjšanje digitalnega razkoraka in tehnostresa, s čimer bi podprli vključevanje starejših na trg dela. Starejši odrasli so še posebej ogroženi zaradi socialne izključenosti, povezane z internetom, zlasti med pandemijo COVID-19. Glavno raziskovalno vprašanje našega pregleda je: Kakšne strategije lahko zmanjšajo digitalni razkorak in tehnostres zaposlenih starejših odraslih ter prispevajo k njihovi vključitvi in ostajanju na trgu dela med pandemijo COVID-19? Metodologija: Ta pregled za analizo uporablja okvir Arksey-a in O’Malley-a. Ogrodje šestih stopenj vključuje: opredelitev raziskovalnih vprašanj, opredelitev ustreznih študij, izbiro študije, načrtovanje podatkov, povzemanje in poročanje rezultatov ter interpretacijo rezultatov. Pregled je bil izveden z uporabo petih elektronskih baz podatkov – CINAHL s celotnim besedilom, EBSCO, Medline, SocIndex, Web of Science – in z dodatnim ročnim iskanjem, na Google Scholar. Iskanje je bilo omejeno na študije, objavljene od januarja 2020 do marca 2021. Po uporabi meril za vključitev in izključitev je bilo v analizo vključenih 10 člankov. Rezultati: Raziskava kaže, da so najpomembnejše strategije: 1) izobraževalni tečaji IKT; 2) socialni dialog; 3) gradnja vključujočih delovnih mest; 4) izvajanje uspešnih politik „staranja v javnosti“. Naši rezultati so koristni za posameznike, organizacije, industrije in družbo, saj kažejo, kako je mogoče konkretne strategije izvajati na več ravneh. Zaključek: Študija je pokazala, da je ena najučinkovitejših strategij za zmanjšanje digitalnega razkoraka, s katerim se soočajo starejši odrasli zaposleni med krizo COVID-19 in tehnostresom, socialni dialog med delodajalci in zaposlenimi, ki je lahko vir inovativnih in kreativnih rešitev (npr. partnerski programi ali prilagojena podpora). Socialni dialog bi moral vključevati aktivno sodelovanje s starejšimi odraslimi zaposlenimi – spraševanje, kaj potrebujejo in želijo, da bi lahko z usposabljanjem podprli pridobivanje in razvoj spretnosti.
Keywords:digitalna pismenost, digitalni razkorak, starejši ljudje, COVID-19, management, kadrovska dejavnost


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  1. Organizacija

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