Vloga družbenih omrežij v kriznih dogodkih: primerjalna analiza ugrabitve deklic v čiboku in ugrabitve avtobusa v manili

Milković, Anastasija

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Title:	Vloga družbenih omrežij v kriznih dogodkih: primerjalna analiza ugrabitve deklic v čiboku in ugrabitve avtobusa v manili
Authors:	ID Milković, Anastasija (Author) ID Podbregar, Iztok (Mentor) More about this mentor...
Files:	UN_Milkovic_Anastasija_2025.pdf (2,09 MB) MD5: 51A0E5C56A91DF0C46D2F025AE009FA6
Language:	Slovenian
Work type:	Bachelor thesis/paper
Typology:	2.11 - Undergraduate Thesis
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	V diplomskem delu preučujemo, kako družbena omrežja vplivajo na potek in percepcijo kriznih dogodkov v primerjavi s tradicionalnimi mediji. Na področju kriznega komuniciranja analiziramo dva krizna primera – ugrabitev šolark v Čiboku (2014) in talško krizo v Manili (2010) – ter spletno anketo med uporabniki iz Slovenije in Srbije (n = 121). Uporabimo kvalitativno analizo korpusov medijskih, institucionalnih in analitičnih virov ter kvantitativno obdelavo anketnih podatkov. Rezultati pokažejo »pozitivnejši« potencial digitalnega aktivizma pri primeru Čibok in »negativni« vpliv neurejenega poročanja v živo pri primeru Manila. Anketni izsledki potrjujejo hibridno naravo kriznega komuniciranja in ambivalenten odnos do družbenih omrežij. Na tej osnovi oblikujemo predlog hibridnega modela kriznega komuniciranja za javne institucije.
Keywords:	krizno komuniciranje, družbena omrežja, tradicionalni mediji, hibridni medijski sistem, študija primera
Place of publishing:	Kranj
Year of publishing:	2025
PID:	20.500.12556/DKUM-96281
COBISS.SI-ID:	266665987
Publication date in DKUM:	29.01.2026
Views:	222
Downloads:	36
Metadata:
Categories:	FOV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	15.12.2025

Secondary language

Language:	English
Title:	The role of social media in crisis events: a comparative analysis of the chibok girls kidnapping and the manila bus hijacking
Abstract:	This thesis examines how social media influence the course and perception of crisis events compared to traditional media. In the field of crisis communication, we analyse two crisis cases the kidnapping of schoolgirls in Chibok (2014) and the hostage crisis in Manila (2010) as well as an online survey conducted among users from Slovenia and Serbia (n = 121). We use qualitative analysis of corpora of media, institutional and analytical sources, and quantitative processing of the survey data. The results show a more “positive” potential of digital activism in the Chibok case and a “negative” impact of unregulated live reporting in the Manila case. The survey findings confirm the hybrid nature of crisis communication and an ambivalent attitude towards social media. On this basis, we develop a proposal for a hybrid crisis communication model for public institutions.
Keywords:	crisis communication, social media, traditional media, hybrid media system, case study

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