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Title:Krizno komuniciranje: krizno komuniciranje med reševalci (nujna medicinska pomoč), prostovoljnimi gasilskimi društvi in dispečerskim centrom (112)
Authors:ID Leskovšek, Manja (Author)
ID Podbregar, Iztok (Mentor) More about this mentor... New window
ID Vasić, Bojana (Comentor)
Files:.pdf VS_Leskovsek_Manja_2026.pdf (1,46 MB)
MD5: 74C2131AE8A209642525CA4F3C981830
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Diplomsko delo obravnava pomen učinkovitega kriznega komuniciranja v intervencijskih službah, s poudarkom na sodelovanju med reševalci nujne medicinske pomoči, prostovoljnimi gasilskimi društvi in dispečerskim centrom 112. V nujnih situacijah je hiter in jasen pretok informacij ključen za pravilno usklajevanje ekip in učinkovito posredovanje. Kljub obstoječim komunikacijskim sistemom in protokolom se v praksi pojavljajo izzivi, kot so tehnične omejitve, zamude pri prenosu informacij in vpliv človeških dejavnikov, kot sta stres in obremenjenost. Namen raziskave je spoznati ključne dejavnike, ki vplivajo na kakovost kriznega komuniciranja, ter raziskati možnosti za izboljšanje komunikacijskih procesov in tehnologij. V raziskavi je uporabljena metoda anketiranja, ki omogoča vpogled v trenutne pomanjkljivosti. Možne rešitve, kot so posodobitev komunikacijskih sistemov, dodatna izobraževanja za osebje in jasnejši protokoli, lahko prispevajo k boljši odzivnosti intervencijskih služb in večji varnosti tako reševalnih ekip kot oseb v stiski. S tem se izboljša splošna operativna učinkovitost sistemov nujne pomoči in poveča možnost pravočasnega reševanja življenj.
Keywords:krizno komuniciranje, reševalci, dispečer, gasilci.
Place of publishing:Maribor
Year of publishing:2026
PID:20.500.12556/DKUM-97091 New window
COBISS.SI-ID:286156803 New window
Publication date in DKUM:27.07.2026
Views:334
Downloads:12
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:17.02.2026

Secondary language

Language:English
Title:Crisis communication: crisis communication between emergency medical assistance, volunteer fire brigades and the dispatch centre
Abstract:The dissertation explores the importance of effective crisis communication in emergency response services, with a focus on the collaboration between emergency medical services, volunteer fire brigades, and the 112 dispatch centre. In emergency situations, a fast and clear flow of information is key for proper team coordination and efficient interventions. Despite existing communication systems and protocols, various challenges arise in practice, including technical limitations, delays in information transfer, and the impact of human factors such as stress and workload. The aim of the study is to identify key factors affecting the quality of crisis communication and to explore possibilities for improving communication processes and technologies. The research utilises a survey method to gain insight into current shortcomings. Potential solutions, such as upgrading communication systems, providing additional staff training, and implementing clearer protocols, could enhance the responsiveness of emergency services and increase safety for both rescue teams and people in distress. These improvements would contribute to greater overall operational efficiency in emergency response systems and improve the chances of timely life-saving interventions.
Keywords:crisis communication, medical assistance, dispatch centre, fire brigades


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