| Title: | Digital transformation in a medium-sized road freight company : a seven-dimensional maturity–roadmap case from Slovenia |
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| Authors: | ID Logožar, Klavdij (Author)
ID Filipič, Peter (Author) |
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| Files: |  https://www.tandfonline.com/doi/full/10.1080/23302674.2026.2650754
 RAZ_Logozar_Klavdij_2026.pdf (1,21 MB)
MD5: 61C42C702BFD6C658E5E0E3F2270ED4A
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| Language: | English |
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| Work type: | Scientific work |
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| Typology: | 1.01 - Original Scientific Article |
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| Organization: | EPF - Faculty of Business and Economics
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| Abstract: | Digital transformation is a key driver of competitiveness in road freight transport, yetempirical evidence for medium-sized carriers in Central and Eastern Europe remainslimited. This article examines how a Slovenian road freight SME can move from partialdigitalisation to a structured transformation programme. It applies a seven-dimensionaldigital maturity framework in an in-depth case study of Transport Company X, usinginternal documentation, operational and financial data, and workshops with managersand employees. The assessment reveals low to intermediate maturity: basic digital toolsare in place, but systems are fragmented, processes remain manual, governance isweak, and digital skills are uneven. A three-phase roadmap is proposed, progressingfrom process standardisation and basic KPI reporting to ERP-centred integration, andultimately, customer-facing digital services and analytics. Scenario-based estimatesindicate meaningful improvements in efficiency, costs, service quality and incrementalsustainability performance, offering practical guidance for road freight SMEs andpolicymakers. |
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| Keywords: | digital transformation, road freight transport, digital maturity, ERP, Slovenia, case study |
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| Publication status: | Published |
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| Publication version: | Version of Record |
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| Submitted for review: | 09.12.2025 |
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| Article acceptance date: | 20.03.2026 |
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| Publication date: | 31.03.2026 |
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| Year of publishing: | 2026 |
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| Number of pages: | 22 str. |
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| Numbering: | Vol. 13, iss. 1 |
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| PID: | 20.500.12556/DKUM-97908  |
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| UDC: | 658.5 |
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| ISSN on article: | 2330-2682 |
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| COBISS.SI-ID: | 276354051 |
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| DOI: | 10.1080/23302674.2026.2650754 |
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| Publication date in DKUM: | 24.04.2026 |
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| Views: | 515 |
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| Downloads: | 24 |
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| Metadata: |    |
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| Categories: | Misc.
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