| Title: | Factors influencing organizational resilience of tourism businesses |
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| Authors: | ID Marciš, Matúš (Author)
ID Zabudská, Eva (Author)
ID Kvasnová, Diana (Author)
ID Mazúchová, Ľudmila (Author) |
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| Files: |  RAZ_Marcis_Matus_2026.pdf (1022,58 KB)
MD5: 149E0655960C98C9E2785C0463CCBEBB
 https://organizacija.fov.um.si/sl/stevilke/let-59-st-2-2026/
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| Language: | English |
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| Work type: | Scientific work |
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| Typology: | 1.01 - Original Scientific Article |
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| Organization: | FOV - Faculty of Organizational Sciences in Kranj
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| Abstract: | With ongoing disruptions that affect various sectors, understanding organizational resilience is crucial, especially in tourism businesses. However, studies focusing on organizational resilience often
lack objective data and rely on subjective opinions. Even fewer studies combine company data with insights from
managers. Therefore, this study aims to explore resilience factors in tourism businesses and strategies used by less
resilient ones during the COVID-19 crisis.
Methods: This study used a mixed-method approach to explore organizational resilience, combining company data
analysis with insights from tourism managers. Quantitatively, data from 624 Slovakian tourism businesses were analyzed using the Mann-Whitney U test, binary logistic regression, and survival analysis to explore resilience factors.
Based on this, qualitative interviews with 10 managers of less resilient businesses examined crisis coping strategies.
Results: The findings reveal that business size and age are significant predictors of resilience, with larger and newer
businesses demonstrating a higher probability of maintaining or recovering pre-pandemic revenue levels. Regarding
financial indicators, the analysis suggests that rapid debt growth may represent a potential vulnerability. In addition,
accommodation services were found to be generally more resilient than restaurants and travel agencies. Qualitative
results highlight that less resilient businesses frequently employed coping strategies such as renegotiating financial
terms, reducing staff, and temporary closures.
Conclusion: Tourism stakeholders should take these implications into account and assess the key factors that may
strengthen organizational resilience.
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| Keywords: | organizational resilience, tourism businesses, logistic regression, survival analysis, Slovakia |
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| Publication status: | Published |
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| Publication version: | Version of Record |
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| Submitted for review: | 01.03.2025 |
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| Article acceptance date: | 12.05.2026 |
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| Publication date: | 27.05.2026 |
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| Year of publishing: | 2026 |
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| Number of pages: | str. 130-143 |
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| Numbering: | Vol. 59, issue 2 |
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| PID: | 20.500.12556/DKUM-98401  |
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| UDC: | 005.9:338.48 |
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| ISSN on article: | 1318-5454 |
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| COBISS.SI-ID: | 280929795 |
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| DOI: | 10.2478/orga-2026-0008 |
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| Publication date in DKUM: | 10.06.2026 |
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| Views: | 168 |
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| Downloads: | 1 |
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| Metadata: |    |
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| Categories: | Misc.
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