| Title: | Evaluating logistics software quality: a systematic review and research agenda for ISO/IEC 25010 across supply chain digitalization research |
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| Authors: | ID Plevnik, Mihael (Author)
ID Jereb, Borut (Author) |
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| Files: |  RAZ_Plevnik_Mihael_2027.pdf (1,80 MB)
MD5: EE9CFBDC1D8D8C8E7E6C524BD7F8C9F9
 https://doi.org/10.1016/j.csi.2026.104187
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| Language: | English |
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| Work type: | Article |
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| Typology: | 1.02 - Review Article |
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| Organization: | FL - Faculty of Logistic
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| Abstract: | Logistics organizations depend on software whose quality determines whether digital transformation delivers its operational benefits, yet formal quality evaluation against internationally standardized frameworks is systematically absent in both research and practice. Three interconnected gaps define this research problem: logistics IS practice focuses on functional capabilities rather than quality characteristics; ISO/IEC 25010:2023, the authoritative international standard for software product quality, has never been comprehensively applied to logistics software; and security evaluation remains insufficiently addressed despite mandatory requirements introduced by the EU Cyber Resilience Act. This study addresses these gaps through a systematic literature review conducted under PRISMA 2020 guidelines, encompassing 224 articles from 554 raw records identified across six bibliographic databases — 63% published between 2019 and 2026 — organized into eight thematic groups: blockchain, IoT, Industry 4.0, IT platforms, service quality, cybersecurity, software quality standards, and supply chain digitalization. Of these, only 11 explicitly reference ISO/IEC 25010, and only five apply it directly to logistics software. The review establishes a consistent hierarchy of quality imperatives: compatibility and functional suitability appear in 60% of articles each, reliability in 46%, maintainability in 45%, and interaction capability in 36%, while security appears in only 21% despite its cross-cutting regulatory relevance. These findings provide logistics organizations with an evidence-based quality checklist for software evaluation; developers with design guidance calibrated to logistics demands; and regulators with the empirical foundation for domain-adapted evaluation instruments under the EU Cyber Resilience Act. The study contributes the first systematic literature review explicitly applying a dual logistics-domain and ISO/IEC 25010:2023 lens. On this basis, it proposes a preliminary logistics software quality profile that prioritizes the ISO/IEC 25010 characteristics and links them to logistics indicators, candidate metrics, and evidence types across the principal logistics system types. |
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| Keywords: | software quality, ISO/IEC 25010, logistics information systems, supply chain digitalization, systematic literature review, cybersecurity, industry 4.0 |
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| Publication status: | Published |
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| Publication version: | Version of Record |
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| Submitted for review: | 30.04.2026 |
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| Article acceptance date: | 06.07.2026 |
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| Publication date: | 07.07.2026 |
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| Year of publishing: | 2027 |
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| Number of pages: | str. 1-22 |
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| Numbering: | Letn. 99, [št. članka 104187] |
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| PID: | 20.500.12556/DKUM-98867  |
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| UDC: | 658:004.4:005.6 |
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| ISSN on article: | 1872-7018 |
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| COBISS.SI-ID: | 284755971 |
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| DOI: | 10.1016/j.csi.2026.104187 |
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| Publication date in DKUM: | 14.07.2026 |
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| Views: | 292 |
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| Downloads: | 8 |
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| Metadata: |    |
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| Categories: | Misc.
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