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Title:Vedenjski vzorci komitentov pri izbiri bančnih produktov
Authors:ID Koletnik, Alja (Author)
ID Jagrič, Vita (Mentor) More about this mentor... New window
Files:.pdf UN_Koletnik_Alja_2026.pdf (1,20 MB)
MD5: 84CE67445A6AF20D6732F250CF6F6AA5
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:Klasična ekonomska teorija predpostavlja, da posamezniki pri finančnih odločitvah ravnajo racionalno, vendar sodobne raziskave vedenjskih financ dosledno kažejo, da na odločitve komitentov pomembno vplivajo tudi psihološki dejavniki in kognitivne pristranskosti. Diplomsko delo obravnava vedenjske vzorce komitentov bank pri izbiri različnih bančnih produktov , kot so varčevalni računi, krediti ter investicijski instrumenti, in sicer skozi prizmo teorije obetov in z njo povezanih konceptov; averzije do izgub, efekta uokvirjanja ter odnosa do tveganja. Na vzorcu 150 komitentov bank, ki poslujejo na območju Slovenije, je bila izvedena anketna raziskava, s katero so bile preverjene štiri zastavljene hipoteze. Rezultati so v veliki meri potrdili smernice, ki jih narekuje teorija obetov, ugotovitve pa potrjujejo, da odločanje komitentov pri izbiri bančnih produktov in storitev ni popolnoma racionalno, in bankam poudarjajo pomen preglednega ter transparentnega komuniciranja ter razvoja ponudbe, ki upošteva dejansko vedenje njihovih strank.
Keywords:teorija obetov, averzija do izgub, efekt uokvirjanja, odnos do tveganja, vedenjski vzorci, bančni produkti
Place of publishing:Maribor
Publisher:A. Koletnik]
Year of publishing:2026
PID:20.500.12556/DKUM-99002 New window
UDC:336.71
COBISS.SI-ID:290401283 New window
Publication date in DKUM:08.09.2026
Views:177
Downloads:6
Metadata:XML DC-XML DC-RDF
Categories:EPF
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:24.07.2026

Secondary language

Language:English
Title:Behavioural patterns of clients in the selection of banking products
Abstract:Classical economic theory assumes that individuals act rationally when making financial decisions; however, contemporary research in behavioural finance consistently shows that psychological factors and cognitive biases also significantly influence customers’ decisions. This thesis examines the behavioural patterns of bank customers when choosing various banking products, such as savings accounts, loans, and investment instruments, through the lens of prospect theory and related concepts: loss aversion, the framing effect, and risk attitude. A survey was conducted on a sample of 150 bank customers operating in Slovenia to test four hypotheses. The results largely confirmed the guidelines dictated by prospect theory, and the findings confirm that customers’ decision-making when choosing banking products and services is not entirely rational; they also underscore the importance for banks of clear and transparent communication and the development of offerings that take into account the actual behaviour of their customers.
Keywords:Prospect Theory, loss aversion, framing effect, risk attitude, behavioural patterns, banking products


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