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Title:Zadovoljstvo zaposlenih v Zdravstvenem domu Slovenska Bistrica
Authors:ID Špes, Brigita (Author)
ID Filej, Bojana (Mentor) More about this mentor... New window
Files:.pdf VS_Spes_Brigita_2009.pdf (3,47 MB)
MD5: 0DF050C4443B57CCE3431E1AC04A1366
PID: 20.500.12556/dkum/b51c00cd-b77f-465a-9e58-5b4e7d952d50
 
Language:Slovenian
Work type:Undergraduate thesis
Organization:FZV - Faculty of Health Sciences
Abstract:Na zadovoljstvo pri delu deluje mnogo dejavnikov, ki izhajajo iz konkretnega delovnega okolja. So rezultat ocene dela ali doživljanja pri delu. Le zadovoljni zaposleni so lahko tudi uspešni in prispevajo k kakovosti dela. Z diplomsko nalogo smo želeli ugotoviti kako so zaposleni zadovoljni z delovnimi pogoji, kakšno je medsebojno komuniciranje, pretok informacij, kako so zadovoljni z rezultati dela in kakšno motivacijo jim predstavlja plača in druge vrednote. V anketi je sodelovalo 64 od 84 zaposlenih v zdravstvenem domu. Za potrebe raziskave smo razvili vprašalnik »Merjenje zadovoljstva zaposlenih v Zdravstvenem domu Slovenska Bistrica« v povezavi z ISO standardom kakovosti. Podatke smo obdelali s pomočjo programa Excel, določitvijo absolutnih frekvenc in mediane. Povprečna ocena zadovoljstva zaposlenih je bila 3,6, kar smo ocenili kot dobro. Rezultati so nam pokazali na katerih področjih moramo ukrepati, da bomo ob povečanem zadovoljstvu dosegli povečano učinkovitost zaposlenih in posledično zadovoljstvo pacientov.
Keywords:zadovoljstvo zaposlenih, kakovost v zdravstvu, komunikacije, zdravstveni dom.
Place of publishing:Maribor
Publisher:[B. Špes]
Year of publishing:2009
PID:20.500.12556/DKUM-11019 New window
UDC:614.2:331.101.32
COBISS.SI-ID:1490340 New window
NUK URN:URN:SI:UM:DK:1WG4TQZZ
Publication date in DKUM:15.07.2009
Views:4831
Downloads:666
Metadata:XML DC-XML DC-RDF
Categories:FZV
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Secondary language

Language:English
Title:Employees' satisfaction in Health center Slovenska Bistrica
Abstract:Many factors influence our satisfaction at work, they arise from our definitive working environment. They are the result of our work and experiences at work. Only satisfied employes can be successful and are able to contribute to the quality of work. Wh our research project we wanted to find out, how the employes are satisfied with their working conditions, mutual communication , the flow of information, how they are satisfied with the results of their work and what motivation does their salary and other values represent. In our survey we questioned 64 out of 84 employes of our medical center. For our research needs we developed the questionnaire » Mesuring the satisfaction of our employes in Medical center Slovenska Bistrica » in connection with the ISO standert of quality. The data was processed with help of the program Excel, then setting the absolute frequency and meridian. The average grade of our employes satisfaction was 3,6 which was graded as good. The results showed us in which areas we have to act, to achieve increased satisfaction, at the same time increasing efficiency of our employes which will in turn effect the satisfaction of our patients.
Keywords:satisfied employes, quality in health care, communications, medical center.


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