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Title:VPELJAVA UPRAVLJANJA RAZPOLOŽLJIVOSTI IS PO PRIPOROČILIH NAJBOLJŠIH PRAKS ZBIRKE ITIL
Authors:ID Kovačec Mencej, Breda (Author)
ID Leskovar, Robert (Mentor) More about this mentor... New window
Files:.pdf UNI_Kovacec_Mencej_Breda_2009.pdf (2,01 MB)
MD5: 449DF79A70F43608A2B5A5CCB62359BF
PID: 20.500.12556/dkum/5947b5b1-9671-4686-9195-d0196ee93b13
 
Language:Slovenian
Work type:Undergraduate thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Področje dela, ki ga želimo raziskati v tem diplomskem delu je upravljanje razpoložljivosti informacijskega sistema in primer vpeljave in uporabe rešitve za upravljanje razpoložljivosti po priporočilih zbirke najboljših praks ITIL. Vpeljava rešitve bo obravnavala problem nadzora in upravljanja razpoložljivosti IS, kajti nepredvidene prekinitve delovanja IS imajo lahko precejšnje posledice na prihodek in ugled podjetja. Poleg tega pa se v podjetju srečujemo s potrebo po izboljševanju in merjenju nivoja storitev, in nadzorom nad delovanjem poslovnih aplikacij ter nadzorom nad dostopi do IS tudi zaradi varnosti. Da lahko izpolnimo zahteve po razpoložljivosti poslovanja, moramo uporabiti podporne rešitve strojne in programske opreme, ki nam dajejo merljive rezultate, nas opozarjajo na padec nivoja razpoložljivosti, še preden to zaznajo uporabniki in nam omogočajo vpogled nad razpoložljivostjo, predvsem s stališča nivoja storitev in varnosti.
Keywords:- Upravljanje - Razpoložljivost - Nadzor - Modeliranje - ITIL - informacijski sistem
Place of publishing:Maribor
Year of publishing:2009
PID:20.500.12556/DKUM-12550 New window
COBISS.SI-ID:6579731 New window
NUK URN:URN:SI:UM:DK:EK7F02Y9
Publication date in DKUM:07.01.2010
Views:2317
Downloads:214
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:IMPLEMENTATION OF AVAILABILITY MANAGEMENT IS ACCORDING TO THE ITIL BEST PRACTICE
Abstract:This work is an attempt at reasearching Information System Availability Management process, as in the ITIL best practice, eventually resulting in the delivery of a solution based on the known case–study and using the ITIL IT service lifecycle approach. Proposed solution is focused on managing and controlling the IS Availability, since the UnAvaialibility of IS can have the adverse impact on the company's revenue and its reputation. In addition, the company is in need of measuring and improving the service levels, monitoring the operation of business applications, and the security through the application of IS access management. Need to underpin the availability requirements of the business calls for the support of the infrastructure services, including the software and hardware solutions, which performance can be measured and reported on, which have built-in the mechanisms to detect and report on the events that can lead to unvailaibity before the end-users are effected. The agreed service levels and security should be facilitated by the top-down overview and approach to availibity of IS.
Keywords:- Management - Control - Modelling - ITIL - Information system


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