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Title:Komunikacija in reševanje konfliktov v nujni medicinski pomoči
Authors:ID Lunder, Tadej (Author)
ID Pajnkihar, Majda (Mentor) More about this mentor... New window
ID Lahe, Milica (Comentor)
Files:.pdf VS_Lunder_Tadej_2010.pdf (249,78 KB)
MD5: 6F67A5179B7654C63AB32A7421D62885
PID: 20.500.12556/dkum/ebe0c5a8-3b44-40ab-ae6a-f4bfe5c3977e
 
Language:Slovenian
Work type:Undergraduate thesis
Organization:FZV - Faculty of Health Sciences
Abstract:Vedno komuniciramo, tudi kadar ne govorimo. V komunikaciji, lahko pride do nasprotnih mnenj in konfliktov; če je zraven še težko in odgovorno delo, so možnosti za nastanek konfliktov še večje. V diplomskem delu je predstavljen pomen profesionalne komunikacije in reševanja konfliktov pri obravnavi bolnika/poškodovanca na terenu. Komunicirati in reševati konflikte je treba znati ne samo teoretično, ampak tudi v praksi. Teorija nas uči dobre komunikacije in spoznavanja konfliktov ter njihovega učinkovitega reševanja. Metodologija dela. Raziskava je temeljila na kvantitativni metodologiji z uporabo zaprtega tipa anketnega vprašalnika. Raziskovalni vzorec je vključeval 50 reševalcev iz treh reševalnih postaj štajerske regije. Raziskava je potekala v PHE Maribor, ZD Slovenska Bistrica in ZD Slovenske Konjice. Rezultati raziskave. Z raziskavo smo dosegli zastavljene cilje, hkrati pa spoznali težave pri nezadostnem posedovanju znanja pri zaposlenih s srednješolsko izobrazbo, katerim primanjkuje znanja in čuta odgovornosti po boljšem znanju in obvladovanju komunikacije in reševanja konfliktov. Sklep. Z raziskavo smo želeli ugotoviti pomen obvladovanja komunikacijskih veščin, kot tudi sposobnosti ustreznega pristopa reševanja konfliktov s katerimi se srečamo reševalci v ambulanti za nujno medicinsko pomoč in na terenu.
Keywords:komunikacija, reševanje konfliktov, nujna medicinska pomoč
Place of publishing:Maribor
Publisher:[T. Lunder]
Year of publishing:2010
PID:20.500.12556/DKUM-13029 New window
UDC:316.482:616-083.98
COBISS.SI-ID:1574820 New window
NUK URN:URN:SI:UM:DK:WFSYMCI6
Publication date in DKUM:09.03.2010
Views:4211
Downloads:627
Metadata:XML DC-XML DC-RDF
Categories:FZV
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Secondary language

Language:English
Title:Communication and solving problems and conflicts in emergency medicine
Abstract:Verbal and non-verbal communications are part of our every day lives. Different opinions can often lead to conflict situations and when the aspect of demanding work is added, the conflicts are even greater. In the diploma work is introduced the role of professional communication and solving of conflicts in urgent situations in emergency medicine. The significance of communication in interpersonal, and especially in professional environment is gaining importance, as well as the importance of learning how to communicate. The present article brings some reflections upon communication between us and patient, folks and eyewitnesses, and stresses the specific features of the communication. Methodology of the work. The study based on quantitative methodology with help of closed type of questionnaire. Reasearch pattern included 50 paramedics from three rescue stations from region Štajerska. Research took place in PHE Maribor, ZD Slovenska Bistrica in ZD Slovenske Konjice. Results of the study. Our study confirmed all predicted goals, but in the same manner find out some difficulties in educative deficits of workers with secondary school education, which lacks knowledge and sense of how important is to master communication and solving conflicts. The aim of our study. To establish level of professional communication and also to point out how to get right approach in every days work in solving conflicts at ambulance or in the field.
Keywords:communication, solving conflicts, emergency medicine


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