Zadovoljstvo medicinskih sester v javnem zavodu kot element kakovosti

Medved, Špela

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Title:	Zadovoljstvo medicinskih sester v javnem zavodu kot element kakovosti
Authors:	ID Medved, Špela (Author) ID Čuček Trifkovič, Klavdija (Mentor) More about this mentor... ID Lahe, Milica (Comentor)
Files:	VS_Medved_Spela_2010.pdf (2,06 MB) MD5: 37F4DD70230C9028793ACAE903498355 PID: 20.500.12556/dkum/e2dcbee7-f471-41c3-aa20-df247459c236
Language:	Slovenian
Work type:	Undergraduate thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Diplomsko delo predstavlja zadovoljstvo zaposlenih medicinskih sester in zdravstvenih tehnikov v javnem zavodu. Zadovoljstvo pri delu je pomemben element kakovosti. V teoretičnem delu predstavlja tematiko zadovoljstva pri delu, opisuje primarno zdravstveno varstvo, naloge medicinske sestre in zdravstvenega tehnika v splošni ambulanti, zdravstveno dejavnost v splošni ambulanti in kakovost dela v ambulanti splošne medicine. Obravnava dejavnike, ki vplivajo na zadovoljstvo zaposlenih pri delu v splošni ambulanti, predstavlja zgodovino in razvoj Javnega zavoda Zdravstvenega doma Celje. Z raziskavo smo ugotavljali, kako so zaposleni zadovoljni z delovnimi pogoji, kakšna je medsebojna komunikacija pri izmenjavi mnenj in znanj, kakšen je pretok informacij med vodjo in zaposlenimi, kako jih nekateri motivacijski dejavniki (plača, medosebni odnosi) vodijo in spodbujajo pri delu ter ali jim dajejo zagone za nove izzive. V raziskavi je sodelovalo 48 zaposlenih medicinskih sester in zdravstvenih tehnikov iz splošnih ambulant Zdravstvenega doma Celje, ki zajema tudi splošne ambulante v zdravstvenih postajah Štore, Vojnik in Dobrna. Rezultati raziskave so pokazali nekatere ovire pri delu, ki posledično povzročajo nezadovoljstvo zaposlenih. Teh ovir je več in le te vplivajo na kakovostno izvedbo delovnih nalog, saj povzročajo delovne obremenitve. Nov plačni sistem ne spodbuja zaposlenih pri delu, čeprav naj bi bil pomemben motivacijski vzvod za vsakega zaposlenega. Večina zaposlenih medicinskih sester in zdravstvenih tehnikov bi delovno mesto zamenjalo prav zaradi nezadovoljstva s plačo. Spodbudna ugotovitev pa je, da so medosebni odnosi v zdravstvenem timu dobri in pozitivno vplivajo na zadovoljstvo zaposlenih.
Keywords:	delovno okolje, kakovost dela, zadovoljstvo zaposlenih, medicinska sestra, medosebni odnosi
Place of publishing:	Maribor
Publisher:	[Š. Medved]
Year of publishing:	2010
PID:	20.500.12556/DKUM-16811
UDC:	614.253.5:331.101.32
COBISS.SI-ID:	1656484
NUK URN:	URN:SI:UM:DK:2K5QHSJF
Publication date in DKUM:	24.12.2010
Views:	3544
Downloads:	461
Metadata:
Categories:	FZV
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Secondary language

Language:	English
Title:	Satisfaction of nurses in public health institute as an elemen of quality
Abstract:	Graduation thesis represents the satisfaction of employed nurses and medical technicians in public institute. Satisfaction at work is an important element of quality. The theoretical part presents the theme of satisfaction at work, it also describes the primary health care, the tasks of nurses and medical technicians in general clinic, health care in general clinic and quality of work in general medicine clinic. Factors affecting employee’s satisfaction at work in the general clinic are discussed and the history and development of the Celje Institute of Public Health Care Center are presented. The study was done to determine how are employees satisfied with their working conditions, what is the intercommunication like when exchanging viewpoints and knowledge, what is the information flow between the manager and the employees, how some of the motivating factors (salary, interpersonal relations) lead and encourage them at work and whether if they gain momentums for new challenges. The study included 48 employed nurses and medical technicians from the general clinics of Celje Health Care Center, which also includes general clinics in Health stations in Štore, Vojnik and Dobrna. The results of the study have shown some of the obstacles at work which consequently cause the dissatisfaction of employees. There are many obstacles and they affect the quality of working tasks as they cause workload. New wage system does not encourage employees at work, even though it is considered to be an important motivational tool for every employee. Most employed nurses and medical technicians would replace their jobs due to dissatisfaction with salary. Yet, an encouraging finding is that interpersonal relations in the health care team are good and have a positive impact on satisfaction of employees.
Keywords:	work environment, quality of work, employee satisfaction, nurse, interpersonal relations

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