| Title: | ZADOVOLJSTVO ODJEMALCEV STORITEV NA PRIMERU ZAVAROVALNICE TRIGLAV D.D. |
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| Authors: | ID Zavšek, Alenka (Author)
ID Pisnik - Korda, Aleksandra (Mentor) More about this mentor...  |
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| Files: |  VS_Zavsek_Alenka_2010.pdf (3,55 MB)
MD5: 70F2756F2EAA745142920EE8EE729FD4
PID: 20.500.12556/dkum/68f298f5-037b-4389-8cc2-be409a3e5aca
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| Language: | Slovenian |
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| Work type: | Undergraduate thesis |
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| Organization: | EPF - Faculty of Business and Economics
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| Abstract: | zadovoljen odjemalec je največja nagrada za trud podjetja, ki ga je vložilo v poslovni proces. ZT slovi po svoji kakovosti, ki se odraža v hitrem in strokovnem reševanju škodnih primerov, dobri ponudbi storitev in kvalitetnim kadrom. |
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| Keywords: | zadovoljstvo odjemalcev, kakovost storitev, kader, anketni vprašalnik, izsledki analize, območna enota, Zavarovalnica Triglav d.d. |
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| Place of publishing: | [Podplat |
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| Publisher: | A. Zavšek |
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| Year of publishing: | 2010 |
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| PID: | 20.500.12556/DKUM-17104 |
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| UDC: | 658.8 |
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| COBISS.SI-ID: | 10581532 |
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| NUK URN: | URN:SI:UM:DK:KCNBUTE2 |
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| Publication date in DKUM: | 04.03.2011 |
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| Views: | 2462 |
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| Downloads: | 375 |
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| Metadata: |    |
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| Categories: | EPF
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