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Title:VPLIV METODE SIX SIGMA NA POSLOVNO ODLIČNOST IN ZADOVOLJSTVO KUPCA
Authors:ID Tanšek, Laura (Author)
ID Orbanić, Josip (Mentor) More about this mentor... New window
ID Lisec, Andrej (Comentor)
Files:.pdf MAG_Tansek_Laura_2012.pdf (4,59 MB)
MD5: 726D3BB6E7B0A7158AEE19EFF6FD3B79
PID: 20.500.12556/dkum/47edc041-f4f8-44ef-b745-6618177482e2
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FL - Faculty of Logistic
Abstract:Pri izpolnjevanju vedno zahtevnejših želja kupcev ter doseganju večje prepoznavnosti na današnjem trgu se je kot uspešna izkazala metoda Six Sigma. Mnogo podjetij je z njeno pomočjo doseglo kakovost blizu popolnosti in večje zadovoljstvo zunanjega ter notranjega kupca zaradi učinkovitejših procesov ob hkratnem povečanju dobička. Podjetjem omogoča stalno izboljševanje kakovosti, ki je pogoj za doseganje poslovne odličnosti. V magistrskem delu smo raziskali njen vpliv na kakovost proizvoda in procesa ter na zadovoljstvo notranjega in zunanjega kupca v dveh različnih podjetjih ter jih med seboj primerjali. V podjetju Šumer d.o.o. so z metodo Six Sigma razvili kakovost proizvoda na nivo 6 sigma. V podjetju BSH Hišni aparati, d.o.o. so z metodo Six Sigma zmanjšali obseg in skrajšali obrat zaloge. Optimizirali so tudi proces notranje logistike in skrajšali odzivni čas skladišča. V obeh podjetjih so z metodologijo Six Sigma dosegli povečano kakovost in zadovoljstvo kupca ter posledično večjo poslovno odličnost podjetja.
Keywords:Six Sigma, kakovost, poslovna odličnost, zadovoljstvo kupca
Place of publishing:Celje
Publisher:[L. Tanšek]
Year of publishing:2012
PID:20.500.12556/DKUM-22427 New window
UDC:005.511(043.3)
COBISS.SI-ID:512498493 New window
NUK URN:URN:SI:UM:DK:OR9T11RN
Publication date in DKUM:28.05.2013
Views:2378
Downloads:259
Metadata:XML DC-XML DC-RDF
Categories:FL
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Secondary language

Language:English
Title:The effect of Six Sigma method to business excellence and customer satisfaction
Abstract:The Six Sigma method was proven successfull to fulfil ever more demanding customer's demands and to achieve higher level of recognition at nowadays market. With this method a lot of companies achieved quality close to perfection and greater internal and external customer satisfaction, because it improves processes to be more effective and achieves greater profits at the same time. The Six Sigma method enables constant improvement of quality, which is a condition to achieve business excellence. In this asignment we studied the influence of Six Sigma method to quality of a product and process, the influence to internal and external customer satisfaction of two different companies and compared their results. At company Šumer d.o.o. they developed a quality of a product at level 6 sigma with this method. At company BSH Hišni aparati, d.o.o. they reduced the extent and the turning cycle of supplies. They also optimized the process of internal logistics and reduced the response time of the warehouse. Both companies achieved better quality and greater customer satisfaction with Six Sigma method and therefore greater business excellence.
Keywords:Six Sigma, quality, business excellence, customer satisfaction


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