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Title:USPOSABLJANJE ZAPOSLENIH V CENTRU ZA POMOČ UPORABNIKOM V PODJETJU TELEKOM SLOVENIJE D.D.
Authors:ID Matijašević, Dejan (Author)
ID Novak, Vesna (Mentor) More about this mentor... New window
Files:.pdf VS_Matijasevic_Dejan_2012.pdf (1,15 MB)
MD5: 00A02FCE3553938F4A8EBA10D7A24CF2
PID: 20.500.12556/dkum/a1a17605-d50d-4fc1-94fb-221f36fd9c30
 
Language:Slovenian
Work type:Undergraduate thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:V diplomskem delu smo analizirali problematiko usposabljanja kadra v podjetju Telekom Slovenije d.d.. Izhodišče dela je teoretični del, kjer smo povzeli različne definicije. Ker se trg dela vedno ter zelo hitro spreminja, morajo podjetja zelo veliko pozornosti nameniti usposabljanju svojega kadra, saj samo tako lahko ostanejo v koraku s konkurenco. Ker poznamo več različnih načinov uvajanja kadrov je pomembno, da se podjetje odloči za pravega. Način, ki bo hkrati odgovarjal politiki podjetja, in ki bo v najkrajšem in najhitrejšem času omogočal pravilno usposabljanje kadra. Temu sledi empirični del, kjer smo opravili analizo usposabljanja kadra v centru za pomoč uporabnikom v podjetju Telekom Slovenije d.d. S pomočjo anketnega vprašalnika, ki smo ga razdelili med uslužbence smo zbrali njihova mnenja o usposabljanju. Podatke smo analizirali ter podali rezultate in ugotovitve. S pomočjo analize odgovorov, smo odgovorili na zastavljena raziskovalna vprašanja in podali predloge za izboljšanje stanja.
Keywords:Usposabljanje, napredovanje, kadrovski proces, spodbujanje
Place of publishing:Maribor
Year of publishing:2012
PID:20.500.12556/DKUM-23320 New window
COBISS.SI-ID:7041299 New window
NUK URN:URN:SI:UM:DK:CLEBIEQT
Publication date in DKUM:09.08.2012
Views:1770
Downloads:127
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:TRAINING OF EMPLOYEES IN CENTER FOR USER'S ASSISTANCE IN TELEKOM D.D. COMPANY
Abstract:In thesis we analyzed the problem of training personnel in Telekom Slovenia d.d. The theoretical part begins as I summarize various definitions. As the labor market is always and rapidly changing, the only way companies stay competitive is to pay attention to employee training. Since there are several ways for employee induction it is important for companies to find on that´s right for them. Methodes, that are both good for company policy and will give the right training of employee in the shortest and quickest time possible. This is followed by a more empirical part where we analyze the training of employees in the helpdesk in Telekom Slovenia d.d. By questionnaire, which was divided between employees, we collected their opinions about training. We gather data, do the analysis, present the results and make a conclusion. Based on the analysis of responses, we answered our research questions and make suggestions for improvements.
Keywords:Training, progression, humanresources process, refutation


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