| Title: | How to measure customer satisfaction |
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| Authors: | ID Hill, Nigel (Author)
ID Brierley, John (Author)
ID MacDougall, Rob (Author) |
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| Files: |  http://www.gowerpub.com
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| Language: | English |
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| Work type: | Manual |
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| Organization: | EPF - Faculty of Business and Economics
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| Keywords: | potrošnik, raziskave, planiranje projektov, vzorčenje, maksimizacija, opcije, analiza, psihologija potrošnika, mišljenje, vrednost, storitve, kvaliteta, zagotavljanje kvalitete, benchmarking, ocenjevanje, evalvacija |
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| Place of publishing: | Aldershot (UK) |
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| Publisher: | Gower |
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| PID: | 20.500.12556/DKUM-28407  |
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| UDC: | 658.8 |
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| COBISS.SI-ID: | 1673285 |
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| NUK URN: | URN:SI:UM:DK:FM8TWVAT |
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| Publication date in DKUM: | 01.06.2012 |
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| Views: | 1735 |
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| Downloads: | 112 |
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| Metadata: |    |
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| Categories: | Misc.
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