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Title:
Prenova procesa opravljanja pokopališko pogrebne storitve
Authors:
ID
Zavišek, Sonja
(
Author
)
ID
Gajšek, Brigita
(
Mentor
)
More about this mentor...
Files:
VS_Zavisek_Sonja_2012.pdf
(1,75 MB)
MD5: 29E16DEAF89E6D853025D4CE1FDD9746
PID:
20.500.12556/dkum/0ba392e2-1dd9-4e22-92f3-a961ffcd3a6f
Language:
Slovenian
Work type:
Undergraduate thesis
Organization:
FL - Faculty of Logistic
Abstract:
Diplomsko delo obravnava problematiko pokopališke in pogrebne dejavnosti v podjetju Kostak. Osredotočili smo se na proces sprejemanja naročila pokopališke in pogrebne storitve, na velik obseg ročnega dela ter posledično povečano tveganje človeških napak in izgube podatkov. Zaradi zadovoljstva naročnikov pokopališke in pogrebne storitve je potrebno stremeti k izboljšanju kakovosti izvajanja storitev. Poslovanje mora potekati čim bolj brezhibno. V podjetju uporabljajo informacijski sistem Hermes. Ugotovili smo, da nam informacijska oprema omogoča nadgradnjo v izvajanju pokopaliških in pogrebnih storitev. Z zmanjšanjem obsega ročnega dela bi zaposlenim omogočili lažje delo, povečali sledljivost podatkov ter zmanjšali možnost izgube podatkov.
Keywords:
Informacijski sistem
,
informacijska aplikacija
,
pokopališke in pogrebne storitve
Place of publishing:
Maribor
Year of publishing:
2012
PID:
20.500.12556/DKUM-37774
NUK URN:
URN:SI:UM:DK:IHJ6APQU
Publication date in DKUM:
22.10.2012
Views:
1464
Downloads:
132
Metadata:
Categories:
FL
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Secondary language
Language:
English
Title:
The renovation of the process providing cemetary memorial service
Abstract:
Thesis deals with problem of the cemetery and memorial activities in company Kostak. We focused on the process of taking orders of cemetery and memorial services, on high level of manual work and the resulting risk of human error and data loss. To achieve customer satisfaction with cemetery and memorial services we must strive to improve the quality of services. Operation must be as perfect as possible. The company uses the information system Hermes. We found that our IT equipment allows upgrade on field of cemetery and memorial services. By reducing the volume of manual work we would make easier work to employees, increase the traceability of data and reduce the risk of data loss.
Keywords:
Information system
,
information application
,
cemetery and memorial service
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