Your browser does not allow JavaScript!
JavaScript is necessary for the proper functioning of this website. Please enable JavaScript or use a modern browser.
|
|
SLO
|
ENG
|
Cookies and privacy
DKUM
EPF - Faculty of Business and Economics
FE - Faculty of Energy Technology
FERI - Faculty of Electrical Engineering and Computer Science
FF - Faculty of Arts
FGPA - Faculty of Civil Engineering, Transportation Engineering and Architecture
FKBV - Faculty of Agriculture and Life Sciences
FKKT - Faculty of Chemistry and Chemical Engineering
FL - Faculty of Logistic
FNM - Faculty of Natural Sciences and Mathematics
FOV - Faculty of Organizational Sciences in Kranj
FS - Faculty of Mechanical Engineering
FT - Faculty of Tourism
FVV - Faculty of Criminal Justice and Security
FZV - Faculty of Health Sciences
MF - Faculty of Medicine
PEF - Faculty of Education
PF - Faculty of Law
UKM - University of Maribor Library
UM - University of Maribor
UZUM - University of Maribor Press
COBISS
Faculty of Business and Economic, Maribor
Faculty of Agriculture and Life Sciences, Maribor
Faculty of Logistics, Celje, Krško
Faculty of Organizational Sciences, Kranj
Faculty of Criminal Justice and Security, Ljubljana
Faculty of Health Sciences
Library of Technical Faculties, Maribor
Faculty of Medicine, Maribor
Miklošič Library FPNM, Maribor
Faculty of Law, Maribor
University of Maribor Library
Bigger font
|
Smaller font
Introduction
Search
Browsing
Upload document
Statistics
Login
First page
>
Show document
Show document
Title:
UVEDBA CRM REŠITVE V PROIZVODNO PODJETJE NA PRIMERU PODJETJA ROTO D.O.O.
Authors:
ID
Dolamič, Maja
(
Author
)
ID
Bobek, Samo
(
Mentor
)
More about this mentor...
Files:
MAG_Dolamic_Maja_2012.pdf
(2,41 MB)
MD5: 255D963E32D7385A6DED6EE53A81DCCB
PID:
20.500.12556/dkum/b05b9781-e5d5-4690-a9ca-b7f63164b3ab
Language:
Slovenian
Work type:
Master's thesis/paper
Typology:
2.09 - Master's Thesis
Organization:
EPF - Faculty of Business and Economics
Abstract:
V magistrski nalogi smo se lotili koncepta CRM rešitev. Najprej smo predstavili kupce in odnose z njimi, ki so temelj razumevanja koncepta CRM rešitev. Nato so predstavljena teoretična izhodišča CRM rešitev in njihovo uvedbo. Vključeni so tudi trendi in stanje le teh v Sloveniji. Sledi predstavitev uvedbe CRM rešitve Manto Insight v podjetje ROTO d.o.o. in njeno delovanje.
Keywords:
Zvesti kupec
,
CRM rešitve
,
uvedba CRM rešitve
,
mobilni CRM
,
Manto Insight
,
družabna omrežja in CRM rešitve
Place of publishing:
Gornja Radgona
Publisher:
[M. Dolamič]
Year of publishing:
2012
PID:
20.500.12556/DKUM-38909
UDC:
658.8
COBISS.SI-ID:
11319324
NUK URN:
URN:SI:UM:DK:OC7NDOCP
Publication date in DKUM:
01.02.2013
Views:
2207
Downloads:
313
Metadata:
Categories:
EPF
Cite this work
Plain text
BibTeX
EndNote XML
EndNote/Refer
RIS
ABNT
ACM Ref
AMA
APA
Chicago 17th Author-Date
Harvard
IEEE
ISO 690
MLA
Vancouver
:
Copy citation
Average score:
(0 votes)
Your score:
Voting is allowed only for
logged in
users.
Share:
Hover the mouse pointer over a document title to show the abstract or click on the title to get all document metadata.
Secondary language
Language:
English
Title:
IMPLEMENTATION OF CRM SOLUTIONS IN MANUFACTURING COMPANY: THE CASE OF ROTO D.O.O.
Abstract:
This thesis deals with the concept of the CRM solution. Initially, the costumer and the company’s relationship with the costumer were introduced, which represents the key to the understanding of the concept of the CRM solutions. Then the theoretical foundations and the implementation of the CRM solutions are shown. Also included are the trends and their status in Slovenia. The introduction of the CRM solution Manto Insight into the company ROTO d. o. o. and its operation follows.
Keywords:
Loyal costumer
,
CRM (Costumer Relationship Management) solutions
,
introducing CRM solutions
,
mobile CRM
,
Manto Insight
,
social networks and CRM solutions
Comments
Leave comment
You must
log in
to leave a comment.
Comments (0)
0 - 0 / 0
There are no comments!
Back
