| Title: | PRIMERJAVA SKLADNOSTI ORODIJ ZA UPRAVLJANJE SLUŽBE ZA POMOČ UPORABNIKOM IN OBVLADOVANJE INCIDENTOV S PRIPOROČILI IT OGRODIJ |
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| Authors: | ID Banfić, Aleš (Author)
ID Polančič, Gregor (Mentor) More about this mentor... 
ID Kous, Katja (Comentor) |
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| Files: |  UNI_Banfic_Ales_2013.pdf (3,34 MB)
MD5: A1CB7423982E6803ACDADDEBD6A6C51B
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| Language: | Slovenian |
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| Work type: | Bachelor thesis/paper |
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| Typology: | 2.11 - Undergraduate Thesis |
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| Organization: | FERI - Faculty of Electrical Engineering and Computer Science
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| Abstract: | Diplomsko delo sestoji iz pregleda dobrih praks, kjer smo na kratko predstavili COBIT in ITIL. Natančneje smo analizirali proces obvladovanja incidentov in proces pomoči uporabnikom. Na spletu smo identificirali orodja, ki jih lahko podjetja uporabljajo pri upravljanju službe za pomoč uporabnikom. Ta orodja smo na kratko predstavili in tri s pomočjo našega modela preverili, ali ustrezajo kateri dobri praksi. V zaključku smo predstavili rezultate in podali mnenje. |
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| Keywords: | IT orodja, služba za pomoč uporabnikom, obvladovanje incidentov, ITIL, COBIT |
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| Place of publishing: | Maribor |
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| Publisher: | [A. Banfić] |
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| Year of publishing: | 2013 |
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| PID: | 20.500.12556/DKUM-41823 |
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| UDC: | 659.2:004(043.2) |
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| COBISS.SI-ID: | 17346070 |
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| NUK URN: | URN:SI:UM:DK:KZVYIQ4P |
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| Publication date in DKUM: | 13.09.2013 |
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| Views: | 1853 |
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| Downloads: | 158 |
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| Metadata: |    |
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| Categories: | KTFMB - FERI
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