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Title:KAKO IZBOLJŠATI PROCES DELOVANJA STORITVENEGA PODJETJA ?
Authors:ID Švarc, Rok (Author)
ID Potočan, Vojko (Mentor) More about this mentor... New window
Files:URL UNI_Svarc_Rok_2013.pdf (4,43 MB)
MD5: 4D5F5513BB16920D36967432B41CAA96
 
Language:Slovenian
Work type:Final seminar paper
Typology:2.11 - Undergraduate Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:Odgovor na vprašanje, kako izboljšati proces delovanja storitvenega podjetja, smo razdelali v naslednjih korakih. V začetku diplomskega seminarja smo v literaturi poiskali opredelitve poslovnih procesov različnih avtorjev (npr. Harrington-ovo, Davenport-ovo, Burltonovo, Mejabi in Black-ovo) Nato smo opredelili vrste procesov ter razložili ključne in podporne procese. Naslednje poglavje govori o prenovi poslovnih procesov, in sicer kaj je prenova in zakaj sploh prenavljati procese? Ker je projektni management vključen v prenovo procesov izbranega podjetja, sledi poglavje implementacije projektnega managementa v podjetje. Najprej smo opredelili pojem projektni management, kaj so projektne organizacije, katere vrste projektnih organizacij poznamo, opredelitev projektne pisarne ter vključevanje projektnega managementa v celovito organizacijo. Za povezavo poslovnih procesov in vpeljavo projektnega managementa v organizacijo, smo še opisali projektiranje organizacije ter faze po katerih poteka. Na koncu je predstavljen glavni del diplomskega seminarja, ki je prenova poslovnih procesov v izbrani organizaciji. Najprej smo analizirali sedanje stanje podjetja, njegove procese, organizacijsko shemo, identificirali procese po ISO 9001:2008 ter predstavili rešitev. Z uvedbo projektnega managementa v podjetje, smo iz dveh organizacijskih enot v podjetju, planiranje in organiziranje dogodkov, naredili eno, ki smo jo poimenovali projektni management. Uspešnost izvedbe prenove smo preverili s KPI-ji, ki so pokazali, da je s prenovo možno zvišati povprečno učinkovitost podjetja za 13%.
Keywords:Poslovni procesi, vrste poslovnih procesov, prenova poslovnih procesov, projektni management, projektna organizacija, vrste projektnih organizacij, projektna pisarna, projektiranje organizacije.
Place of publishing:Maribor
Publisher:[R. Švarc]
Year of publishing:2013
PID:20.500.12556/DKUM-42258 New window
UDC:005.8
COBISS.SI-ID:11575580 New window
NUK URN:URN:SI:UM:DK:XZITG7MA
Publication date in DKUM:20.11.2013
Views:2893
Downloads:279
Metadata:XML DC-XML DC-RDF
Categories:EPF
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Secondary language

Language:English
Title:HOW TO IMPROVE WORKING OF SERVICE ENTERPRISE ?
Abstract:To answer the question “How to improve working of service enterprise?”, we have used the following schema. At the beginning of this bachelor thesis we looked up for definitions of business processes, which were done by several renowned authors like Harrington, Davenport, Burlton, Mejabi and Black. Afterwards, we have identified and highlighted a series of processes and explain their key and support components. Later on we tried to describe business process of reengineering, with the sole idea to answer the question “What is the renovation and why you renovate the processes”. Because of the fact that the main topic of this thesis is Project Management as a Processes and its involvement in the renovation of the selected company, we continue our research with a short section of project management and implementation techniques in the company. Firstly, we defined the basic concept of Project Management e.g. what are the project organizations, what kind of project organizations we know, the basic definition of the project offices and integration of project management process in the organization as a whole entity. Additionally, we have described the design of the organization and different stages of development. Secondly, we have presented the main part of the research thesis, which is based on the idea of business process reengineering in the selected organization. We started our presentation with the analysis of company`s current situation, its processes, organizational schema, identified the processes according to ISO 9001:2008 standards and present plausible solutions. At the end we introduced the basic project management process in the selected company with the optimization of two organizational units named as “Planning” and “Event Planning” to one, called “Project management”. To measure the effectiveness of proposed reforms and its implementation we used KPI indicators. In the conclusion KPI indicators showed that implemented redesign could increase the average efficiency of the company by approximately 13%.
Keywords:Business Processes, Types of Business Processes, Business Processes Reengineering, Project Management, Project Organization, Types of Project Organizations, Project Office, Organization Design


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