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DKUM
EPF - Faculty of Business and Economics
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COBISS
Faculty of Business and Economic, Maribor
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Title:
Development, validity and reliability of perceived service quality in retail banking and its relationship with perceived value and customer satisfaction
Authors:
ID
Pisnik, Aleksandra
(
Author
)
ID
Snoj, Boris
(
Author
)
Files:
http://www.fm-kp.si/zalozba/ISSN/1581-6311/8_187-205.pdf
Language:
English
Work type:
Not categorized
Typology:
1.01 - Original Scientific Article
Organization:
EPF - Faculty of Business and Economics
Keywords:
perceived quality
,
perceived value
,
satisfaction
,
retail banking services
Publisher:
Faculty of management
Year of publishing:
2010
Number of pages:
str. 187-205
Numbering:
Vol. 8, no. 2
PID:
20.500.12556/DKUM-49280
UDC:
336.71:005.6
ISSN on article:
1581-6311
COBISS.SI-ID:
3616983
NUK URN:
URN:SI:UM:DK:UWML3BL7
Publication date in DKUM:
10.07.2015
Views:
1609
Downloads:
60
Metadata:
Categories:
Misc.
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Record is a part of a journal
Title:
Managing global transitions
Publisher:
Faculty of management
ISSN:
1581-6311
COBISS.SI-ID:
123432192
Secondary language
Language:
Unknown
Keywords:
zaznana kakovost
,
zaznana vrednost
,
zadovoljstvo
,
bančništvo
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