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Title:Merjenje izvedbe pri prenovi poslovnih tokov
Authors:ID Vujica-Herzog, Nataša (Author)
ID Polajnar, Andrej (Author)
ID Pižmoht, Petja (Author)
Files:URL http://www.dlib.si/details/URN:NBN:SI:doc-HGN6LVLF
 
Language:Slovenian
Work type:Not categorized
Typology:1.01 - Original Scientific Article
Organization:FS - Faculty of Mechanical Engineering
Abstract:V prispevku sta podana razvoj in ovrednotenje sistema kazalnikov za merjenje uspesnosti prenove poslovnih tokov. Razvoj kazalnikov temelji na rezultatih anketne raziskave, ki je bila izvedena v 73 srednje velikih in velikih slovenskih podjetjih s področja kovinsko-predelovalne, elektro-strojne industrije in s področja elektronike. Ker večina literature o prenovi poslovnih tokov temelji na studijih primera, smo pri preučevanju kazalnikov za merjenje uspešnosti prenove poslovnih tokov vzeli anketno raziskavo. Na podlagi pregleda literature smo razpoznali sedem bistvenih meril, ki so pomembna za uspesno vrednotenje prenove poslovnih tokov: stroski, kakovost, čas, prilagodljivost, zanesljivost, zadovoljstvo kupca in človeški viri oz. zadovoljstvo zaposlenih. Z uporabo analitičnih tehnik, ki zagotavljajo veljavnost in zanesljivost merilnega orodja, smo znotraj omenjenih področij razvili niz ustreznih kazalnikov merjenja.
Keywords:poslovni tokovi, prenova tokov, merjenje izvedbe, anketne raziskave
Publisher:Association of Mechanical Engineers and Technicians of Slovenia et al.
Year of publishing:2006
Number of pages:str. 210-224
Numbering:Letn. 52, št. 4
PID:20.500.12556/DKUM-52918 New window
UDC:65.012
ISSN on article:0039-2480
COBISS.SI-ID:10519574 New window
NUK URN:URN:SI:UM:DK:MND5ZL6H
Publication date in DKUM:10.07.2015
Views:1053
Downloads:61
Metadata:XML DC-XML DC-RDF
Categories:Misc.
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Record is a part of a journal

Title:Strojniški vestnik
Shortened title:Stroj. vestn.
Publisher:Zveza strojnih inženirjev in tehnikov Slovenije [etc.], = Association of Mechanical Engineers and Technicians of Slovenia [etc.]
ISSN:0039-2480
COBISS.SI-ID:762116 New window

Secondary language

Language:English
Title:Performance measurement in business process re-engineering
Abstract:In this paper we present the development and validation of performance measurement indicators for a business process re-engineering (BPR) evaluation.The results are based on a survey carried out in 73 medium-sized and large Slovenian manufacturing companies in the mechanical, electro-mechanical and electronic industries. Since BPR literature is mostly based on case studies, the survey research methodology was assumed for studying performance measurement indicators when addressed to the dimensions of BPR. Based on a literature review, seven crucial areas, important for a successful BPR evaluation, were identified: costs, quality, time, flexibility,dependability, customer satisfaction and human resources with employee satisfaction. New variables were developed within the crucial areas, using reliability and validity analysis.
Keywords:business management, business process reengineering, performance measurements, survey research


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