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DKUM
EPF - Faculty of Business and Economics
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Faculty of Business and Economic, Maribor
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Faculty of Logistics, Celje, Krško
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Title:
ANALIZA ZADOVOLJSTVA STRANK PO ZAKLJUČENEM ŠKODNEM DOGODKU V ZAVAROVALNICI MARIBOR D. D.
Authors:
ID
Čurin, Katja
(
Author
)
ID
Završnik, Bruno
(
Mentor
)
More about this mentor...
Files:
VS_Curin_Katja_2016.pdf
(806,76 KB)
MD5: B537CC036FB299E4E37BD7D7E47B2367
Language:
Slovenian
Work type:
Undergraduate thesis
Typology:
2.11 - Undergraduate Thesis
Organization:
EPF - Faculty of Business and Economics
Abstract:
Cilj moje diplomske naloge je raziskati zadovoljstvo odjemalcev v Zavarovalnici Maribor d.d. po zaključenem škodnem dogodku. Z raziskavo bom poskušala ugotoviti splošno zadovoljstvo strank omenjene zavarovalnice, kateri dejavniki najbolj vplivajo na njihovo zadovoljstvo, kakšna je po njihovem mnenju stopnja strokovnosti zaposlenih pri reševanju škodnih primerov in ali bi priporočali ZM d.d. svojim prijateljem, kot zanesljivo in kvalitetno zavarovalnico.
Keywords:
zadovoljstvo stran
,
zavarovalnica
,
odjemalci
,
storitev
Place of publishing:
Maribor
Publisher:
[K. Čurin]
Year of publishing:
2016
PID:
20.500.12556/DKUM-57977
UDC:
658.8
COBISS.SI-ID:
12421660
NUK URN:
URN:SI:UM:DK:JDIKQ3TO
Publication date in DKUM:
03.08.2016
Views:
1074
Downloads:
89
Metadata:
Categories:
EPF
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Secondary language
Language:
English
Title:
THE ANALYSIS CUSTOMERS SATISFACTION, AFTER THE EVENT OF LOSS OR DAMAGE HAS BEEN COMPLETED
Abstract:
The aim of my thesis is to investigate customer satisfaction in Zavarovalnica Maribor d.d. after completion of the loss event. The study will attempt to determine overall customer satisfaction of his insurance, which factors most influence their satisfaction, what is their opinion proficiency levels of employees in the processing of claims, and whether they would recommend ZM d.d. your friends as a reliable and quality insurance.
Keywords:
customer satisfaction
,
insurance clients
,
services
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