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Title:RAZVOJ REŠITVE ZA UPRAVLJANJE ODNOSOV S STRANKAMI V OKOLJU MS SHAREPOINT 2013
Authors:ID Filipi, Andrej (Author)
ID Heričko, Marjan (Mentor) More about this mentor... New window
Files:.pdf UN_Filipi_Andrej_2016.pdf (2,16 MB)
MD5: 6CD68D7C6BDF6D12E7C189ABEDD9AFAF
 
Language:Slovenian
Work type:Undergraduate thesis
Typology:2.11 - Undergraduate Thesis
Organization:FERI - Faculty of Electrical Engineering and Computer Science
Abstract:Sistemi za upravljanje odnosov s strankami so danes nujna orodja vseh podjetij, ki sodelujejo s svojimi morebitnimi in obstoječimi strankami. Za uspešno doseganje poslovnih ciljev je zelo pomembno, da imajo podjetja informacijske rešitve, ki jih je mogoče hitro vpeljati v podjetje in omogočajo enostavno uporabo. V sklopu diplomskega dela smo opisali ključne lastnosti sistemov za upravljanje odnosov s strankami, pristope k razvoju aplikacij v okolju SharePoint 2013 in prikazali praktični primer razvoja rešitve CRM v okolju SharePoint 2013.
Keywords:Informacijski sistem, upravljanje odnosov s strankami, portal SharePoint, storitev v oblaku
Place of publishing:[Maribor
Publisher:A. Filipi
Year of publishing:2016
PID:20.500.12556/DKUM-61611 New window
UDC:004.65:004.451(043.2)
COBISS.SI-ID:20006934 New window
NUK URN:URN:SI:UM:DK:QTJ1XNOD
Publication date in DKUM:15.09.2016
Views:1365
Downloads:111
Metadata:XML DC-XML DC-RDF
Categories:KTFMB - FERI
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Secondary language

Language:English
Title:DEVELOPMENT OF A CRM APPLICATION IN MS SHAREPOINT 2013
Abstract:Customer relationship management systems are nowadays a necessary tool in all companies cooperating with their potential and existing customers. To achieve success in acquiring business goals it is of extreme importance for a company to have information solutions which can be introduced quickly and are easy to use. This thesis describes key features of customer relationship management systems, different approaches in application development in the SharePoint 2013 environment, as well as a practical demonstration of a CRM solution within the SharePoint 2013 environment.
Keywords:Information system, customer relationship management, SharePoint portal, cloud service


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