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Title:KOMUNIKACIJA IN ZADOVOLJSTVO PACIENTOV V SPECIALISTIČNI AMBULANTNI DEJAVNOSTI
Authors:ID Ocepek, Janja (Author)
ID Donik, Barbara (Mentor) More about this mentor... New window
Files:.pdf VS_Ocepek_Janja_2016.pdf (1,08 MB)
MD5: 59334452861CC10ABFD15E7A0ECAD5CD
 
Language:Slovenian
Work type:Undergraduate thesis
Typology:2.11 - Undergraduate Thesis
Organization:FZV - Faculty of Health Sciences
Abstract:Komunikacija ima ključni pomen tudi v zdravstvu. Zdravstveni delavci bi težko pomagali pacientom, če z njimi ne bi mogli, znali komunicirati. V diplomskem delu smo predstavili vlogo medicinske sestre v specialistični ambulantni dejavnosti, učinkovito komunikacijo s pacientom, vlogo in pomen komunikacije v procesu naročanja in obravnave pacienta pri specialističnem pregledu, pomen prvega stika med pacientom in medicinsko sestro, ovire, ki jih srečujemo pri komuniciranju s pacientom, načine za jasno in razumljivo posredovanje informacij, podani pa so tudi predlogi za izboljšanje komunikacije.
Keywords:komunikacija, medicinska sestra, zdravstveni tehnik, pacient, specialistična ambulantna dejavnost.
Place of publishing:Maribor
Publisher:[J. Ocepek]
Year of publishing:2016
PID:20.500.12556/DKUM-61928 New window
UDC:614.253.5:316.454.5(043.2)
COBISS.SI-ID:2258340 New window
NUK URN:URN:SI:UM:DK:DWY2ALKJ
Publication date in DKUM:14.10.2016
Views:1631
Downloads:165
Metadata:XML DC-XML DC-RDF
Categories:FZV
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Secondary language

Language:English
Title:COMMUNICATION AND PATIENT SATISFACTION IN SPECIALIST OUTPATIENT CARE
Abstract:: Communication is of key importance in healthcare. It would be difficult for health professionals to help patients if they were not able to communicate. In this thesis, we present the role of nurses in specialist outpatient activities, effective communication with patients, the role and importance of communication in the process of making appointments for patients for treatment by specialists, the meaning of the first contact between the patient and the nurse, the obstacles encountered when communicating with patients, ways to provide clear and understandable communication of information and also suggestions to improve communication.
Keywords:communication, health care, nurse, patient, specialist out-patient activity.


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