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Title:Vpliv stresa na delovnem mestu na delo zavarovalnega zastopnika
Authors:ID Čarman, Janez (Author)
ID Brezavšček, Alenka (Mentor) More about this mentor... New window
ID Miglič, Gozdana (Comentor)
Files:.pdf MAG_Carman_Janez_2016.pdf (1,37 MB)
MD5: 4A78B743DE28244EE569F1D2EF0FD498
 
Language:Slovenian
Work type:Master's thesis/paper
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:V magistrskem delu smo se osredotočili na stres na delovnem mestu. Predstavljene so vrste stresorjev, prepoznavni znaki stresnih situacij, strategije za zmanjševanje in obvladovanje stresa ter vpliv stresa na vedenjske, čustvene in telesne spremembe, povezane z delom. Opisane so teoretične osnove s področja družboslovnega raziskovanja, kot so načrtovanje raziskave, priprava in testiranje vprašalnika, izvedba raziskave ter obdelava podatkov in interpretacija rezultatov raziskave ter posamezne statistične metode, ki smo jih v empiričnem delu magistrskega dela uporabili. Izvedena je raziskava med redno zaposlenimi zavarovalnimi zastopniki v dveh zavarovalnih družbah v Sloveniji. Rezultati raziskave odražajo trenutno stanje vpliva stresa na učinkovitost dela redno zaposlenih zavarovalnih zastopnikov in na njihove vedenjske, čustvene in telesne spremembe, povezane z delom. Predstavljena so priporočila za prakso in podani predlogi za nadaljnje raziskovanje.
Keywords:stres, zavarovalni zastopniki, vedenjske spremembe, čustvene spremembe, telesne spremembe
Place of publishing:Maribor
Year of publishing:2016
PID:20.500.12556/DKUM-63701 New window
COBISS.SI-ID:7795219 New window
NUK URN:URN:SI:UM:DK:MSGMRWLQ
Publication date in DKUM:17.10.2016
Views:1544
Downloads:192
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:Impact of work-related stress on the work of insurance agent
Abstract:This master’s thesis focuses on workplace stress. It describes the types of workplace stressors, the identifying signs of stressful situations, stress reduction and management strategies, and the impact of stress on work-related behavioural, emotional, and physiological changes. The theoretical basics of social research, such as survey planning, questionnaire design and testing, conducting the survey, processing and interpreting the survey data, are also described, as are the statistical methods used in the empirical part of the master’s thesis. We conducted a survey of full-time insurance agents of two insurance companies in Slovenia. The results of the survey reflect the current impact of stress on the work efficiency of full-time insurance agents and on their work-related behavioural, emotional, and physiological changes. Recommendations for practice and further research are also provided.
Keywords:stress, insurance agents, behavioural changes, emotional changes, physical changes


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